Privacy Operations Manager London, England
Job description
About the role
Privacy Ops at Deliveroo is responsible for the timely delivery of the privacy ops strategic objectives as set out in the Data Protection team's annual strategy. We design and build innovative processes which underpin Deliveroo's global data privacy program and compliance framework. This work is vital in ensuring that Deliveroo's privacy program can continue to operate effectively and respond quickly to a world of complex and ever-changing privacy demands. This role reports directly to the Head of Privacy Operations, sits within the Data Protection team and has a global reach.
We're a bunch of creative privacy geeks who get to work at the forefront of emerging tech, help pave the way for operational privacy excellence, and grow and have fun whilst doing so. No two days are ever the same at Deliveroo and we're looking for a like-minded and experienced Privacy Operations Manager who will thrive in our face-pace environment.
What you'll be doing
Working cross-functionally and globally in the review of Deliveroo's Individual Rights Requests (IRR) processes; gathering requirements, proposing improvements and helping implement improved processes to closure
Working with the wider Data Protection team and Privacy Legal to understand specific market requirements for privacy processes, ensuring these are documented and accounted for
Proactively and independently identifying areas for process efficiency and automation, developing clear action plans to deliver these
Reviewing Deliveroo's privacy accountability processes (e.g. ROPAs/DPIAs), developing and implementing improvements - ensuring these processes are fit-for-purpose and business-friendly
Ensuring privacy processes are aligned and embedded within existing business processes, where possible
Assisting with the implementation, testing and day-to-day management of privacy processes on OneTrust
Supporting business users in their use of OneTrust
Developing and delivering clear guidance, training and documentation for internal users of privacy processes
Ensuring that privacy processes are clear, easy to understand and accessible for data subjects
Managing a project to collect, validate and migrate ROPAs/DPIAs to OneTrust in key markets
Reporting on key privacy processes - adapting these reports periodically, according to internal/external stakeholder needs
Working with, influencing and leading calls with Engineering/product teams on privacy ops projects, identifying tech solutions and overseeing the delivery of technical elements
Promptly escalating any issues with privacy processes, working closely with internal and external stakeholders to mitigate and resolve these
Supports on reactive operational responses and privacy compliance remediation
Ensuring that Deliveroo has the right proactive measurements to understand the quality of our user experience, and how we stack up against the competition
Building strong relationships within the wider Data Protection team, Privacy Legal, InfoSec, Employment Legal, Data Management, Engineering and other business teams
Desired Skills/Experience
Competencies/Skills
The successful applicant will be a self-starter and a strong performer and team player who is focussed on helping to ensure that the team successfully delivers projects for the business. We are specifically looking for:
An ability to quickly identify gaps and propose creative solutions to operational challenges
Prior knowledge of DPA, GDPR and future legislation around data privacy
Understanding complex legal/business requirements and being able to interpret and translate these into operational processes/improvements
Ability to clearly document and articulate privacy ops requirements which can be understood by Tech and business teams
Demonstrable project management, organisational and time management skills
Strong written and verbal communication skills in English and strong interpersonal skills
Experience
Bachelor's degree or equivalent from an accredited university, preferably in a legal, data or technical topic
Minimum 4 years of work experience working in privacy or on an operational legal team, ideal candidates will have both
Previous experience implementing, improving and delivering privacy process development
(Strongly preferred) Experience working with and implementing OneTrust
(Strongly preferred) Experience working in a Tech company
(Desirable) Experience in the automation of privacy processes
(Desirable) International Association of Privacy Professionals (IAPP) CIPP/E, CIPM, and/or CIPT certifications
Why Deliveroo
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
