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As a Social Media Specialist Service Advisor, you’ll be working on behalf of the global clothing brand, Primark, talking to customers via emails and Social Media Platforms including Facebook, Twitter and Instagram.

You will be supporting a range of customer queries and maximising opportunities to showcase Primark’s products and services. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.

Benefits of being a Social Media Specialist:

• Hourly rate of £9.18- £9.50

• 28 days of vacation for full-time employees and 14 days of vacation for part-time employees with ‘buy holiday’ scheme

• Full-time - 40 hour rotational shift pattern - Monday - Sunday between 9am - 12 midnight.

• Part time - 20 hours per week anytime between the hours of 9am-9pm Monday to Saturday and 10am-6pm Sunday (Must be available to work weekends)

• Substantial staff discounts on O2 UK, AXA Insurance and more!

• Substantial staff benefits and discounts with local and national suppliers

• Discount on home and car insurance with AXA!

• You will receive fortnightly Pay!!

• Refer a friend incentive – Up to £500 per successful referral!

• Employee Assist Program- a range of support and resources, accessed free

• Wrkitplatform- access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources.

• PUREGYM Discount & 0% joining fee

• Free healthcare cover for you and your dependents with pension (after one year)

• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.

• Career opportunity in a global company with over 225,000 employees in more than 40 countries

Responsibilities of the Social Media Specialist:

• Responding to Primark customers via emails and Social Media Platforms including Facebook, Twitter and Instagram.

• Providing excellent customer service to all, supporting with questions and queries.

• Maximising opportunities to showcase Primark products.

• Multitasking and navigating multiple systems.

To be a Social Media Specialist you'll need:

• High level of fluency in written and spoken English.

• 6 months in Customer Sales or Customer Service.

• Exceptionally customer focused and committed to resolving queries.

• Have excellent interpersonal, communication and listening skills.

• You’re interested in driving customer satisfaction and promoting the client’s brand and products.

• Computer literate and ability to navigate around a computer system.

• Experience working towards targets or KPIS.

#May/ind2018-S

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