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Prepayment Specialist

VN541

GBP 25,500 - GBP 28,500

Permanent

Full Time

Good Energy helps customers generate, share, store, use and travel with clean power. Our aim is to help one million homes and businesses cut their carbon by 2025. We are developing smart services to support customers to do more with their renewable energy.

We supply truly renewable electricity sourced from over 1,700 generators across the UK. Our tariffs are independently certified with the Uswitch Green Tariff Gold Standard and we are accredited as an Eco Provider by Which?

Now we’re in an exciting period of significant growth and development, after recently expanding our business to provide energy services, including installing heat pumps and solar panels.

We’re also a major investor in Zap-Map, the UK’s go-to electric vehicle charging app with more than half a million registered users.

Our customer service is rated ‘excellent’ on TrustPilot and according to Best Companies, we’re a ‘World Class’ employer — in the top 100 best large companies to work for in the country.

If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive, then we want to hear from you. Let’s power a cleaner, greener future together.

As a Prepayment Specialist you’ll communicate excellently with both customers and stakeholders to ensure our customers are well looked after. You’ll liaise with our Smart Team and Debt Recovery Team to ensure that our prepayment customers meters and accounts are both well maintained and other relevant teams to provide project support for new propositions, customer products and compliance.

As part of this role, you’ll proactively contact customers to promote the benefits of smart meters and provide a smooth transition for customers moving onto Smart Pay As You Go. You’ll also be on hand to provide inbound customer phone and email support should a technical or service issue on their account or at their property arise. You will own and ensure that these customers receive the support they need.

You’ll also begin to analyse data from our third party Smart Pay As You Go and Infrastructure Providers to improve the customer experience and develop our performance insight. In this role, you’ll seek opportunities to grow your knowledge and capabilities in smart metering, data analysis and learning and development and liaise with relevant teams, attend third party meetings, and prepare reports when required.

We’re looking for someone who has knowledge of the Energy Industry and looking to join a growing team along with an interest in clean technology and a passion to support a cleaner, greener future. You’ll have exceptional verbal and written communication skills and be confident speaking with both customers and other teams. You’ll motivate others and engage them with your purpose.

You’ll also be a quick learner who is eager to learn more about the industry and enjoys picking up new skills and sharing their knowledge. You’ll need to be analytical and inquisitive with a natural desire and ability to solve complex problems and want to learn about report writing and data preparation.

Starting salary £25,500 (includes financial allowances), with the opportunity to earn as you learn and build up to £28,500 with progress in the team.

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from people across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities or sexual orientations.

We can offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you would like to discuss anything, please let our team know.

Here’s a sample of the benefits we offer. Check out our careers page for more.

25 days plus bank holidays, a day off for your birthday, the option to buy more twice a year and additional days off for long service.

£500 annual Remote working allowance – supporting the costs of working from home

£500 annual Travel allowance – supporting with any travel to the office

Active personal development community, with a £500 annual learning and development allowance

Enhanced maternity, paternity, and shared parental leave, with family friendly return to work coaching

Healthcare cashback plan for support with everyday health costs

Our office is based in Chippenham, Wiltshire - just a two-minute walk from the train station, with fast connections to Bath, Bristol, Swindon and the surrounding areas.

Flexibility and work-life balance are really important to us. We offer hybrid and remote working and aim for one team anchor collaboration day in the office per week, month, or quarter (dependent on how far afield you live).

19 May 2023