Job description
About the Role
- Responsibility for the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- A commitment to support the delivery of excellent patient care with vision, willingness and drive.
- Ability to manage change through motivation and leadership.
- Excellent leadership and people skills.
- Meet NHS targets and adapt to change within a profitable, effective and efficient working environment.
- Motivate staff and be able to delegate where appropriate.
About the Candidate
- Relevant operations experience, preferably in a primary care setting;
- Experience of managing teams and performance management;
- Strong customer service skills;
- Knowledge and experience of IT;
- Self-motivated, with a forward-thinking, solution-focused approach;
- The ability to develop, implement and embed policies, procedures and guidelines;
- Experience of working in an ever-evolving environment, with an ability to cope with regular change;
- Excellent organisational, management and planning skills, IT skills and communication skills;
- Ability to implement and manage change effectively;
- Ability to identify training and development needs in self and other as well as experience of appraising staff;
- Empathetic manner and approach when dealing with patients;
- Excellent verbal and written communication skills - with ability to manage confidential information appropriately;
- Knowledge of quality systems and key performance indicators.
About Us
- Rated as "outstanding" by CQC
- Part of a primary care network
- List size 21,500+
- 6 GP partners, 6 salaried GPs
- 2 GP trainers/practice educators
- Support for student nurses, student paramedics and medical students
- Urgent care team
- Visiting consultants
- Supportive of GP initiative schemes ie. GP retention and new-to-practice fellowship
- Visa sponsorship
- NHS pension
- Eye care vouchers
- Favourable sickness terms
- Free parking
For more information regarding our practice, please visit www.npmc.nhs.uk
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.