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The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

The role

The Postgraduate Research (PGR) Team, part of the Research Support Team in the Faculty of Wellbeing, Education and Language Studies (WELS), is responsible for the effective and efficient development and delivery of the postgraduate research provision in the Faculty. This encompasses the PhD programme and two Professional Doctorates: the Doctorate in Education and the Doctorate in Health and Social Care.

You will be responsible for managing the full range of PGR support activities in the Faculty, working closely with the academic leads and central units. You will be the primary point of contact on all operational issues relating to the management of post-graduate research students

Skills and experience

• Do you have experience of providing excellent customer service, including sensitive handling of difficult issues?
• Do you have strong experience of delivering complex administrative processes?
• Are you comfortable taking ownership of and resolving complex problems?
• Do you have excellent interpersonal skills with the ability to influence a range of internal and external stakeholders?

If you answered yes, we would like to hear from you. More information can be provided in the Job Description.

If you would like to discuss the application or recruitment process before making an application, please contact Paula Haycock at Resourcing Hub on 01908 655544 or [email protected] quoting the reference VRF 20741

What you get in return

We have a strong commitment to providing training and development in and beyond your current role. This includes thorough induction into the organisation and regular reviews of your training and development needs.

We also offer a great range of benefits that support our employees and their families for the long term. Staff Benefits include an attractive pension proposition and 33 days holiday per annum pro rata, plus Bank Holidays and Christmas closure days.

To apply for this role, please submit the following:

• Completed Candidate Question Sheet (found under the attachments below)

Please do not change the name of this document or put your name on the document.

The above document will need to be submitted in the “CV/Resume” section of the online application form.

If your initial application is successful, we will contact you to obtain a copy of your CV.

You will need to have your completed Answer Sheet ready ahead of submitting the electronic application.

Candidates will be assessed on the strength of their anonymous candidate question sheet and evidence provided of how they meet the person specification in the Job Description attached.

You will receive updates regarding your application from

[email protected]. Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role.

You can view your application communications on the Candidate portal.

Please note: If you have not heard from us within 2 weeks of the application closing date, please assume that on this occasion you have not been selected for interview, however we thank you for your interest in The Open University and encourage you to apply for future positions.

Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).

Closing date: 06/03/2023 Noon

Interview dates: Week Commencing 20/03/2023

The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods, and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain, and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services, and staff networks.