Post Sales Coordinator Remote
Job description
Post-Sales Coordinator (Full time)
Salary: £19,380 plus performance-related bonuses c.£2,600
Location: Home-based (remote working) or Office-based (Solihull)
Working hours: 37.5hrs per week, Monday to Friday between 9.00am and 5.30pm.
Who are we?
Purplebricks is a unique hybrid estate agency. Having successfully disrupted the market with a strong focus and utilisation of technology and data, we are now the UK’s largest estate agent brand, selling more homes than anyone else in the market. We’re not just another estate agency, we’re in the business of transforming an industry, and we won’t stop innovating, we want to make every home move amazing, and this purpose continues to drive us forward.
Every day, we take pride in going the extra mile for our customers. As such, we are looking for dedicated Pre-Sales Coordinator to join our already thriving team who are fearlessly progressive and are continuously seeking opportunities to develop, multi-skill and succeed in everything we do.
You should be able to demonstrate the following key responsibilities:
Answering inbound calls & emails, working in a fast-paced environment
Managing the post-sales process from ‘sold subject to contract’ through to completion, liaising with 3rd parties such as solicitors and mortgage brokers to progress the sale and purchase in a timely manner
Continuously striving for first contact resolution and provide amazing outcomes
Accurately maintaining and updating client records and notes, always adhering to GDPR regulations
Excellent customer service skills
Ability to over-achieve on KPI’s
Empathy and strong communication skills
Delivering a ‘sale through service’ experience to increase awareness of Purplebricks’ service portfolio, including surveys and online auctions
After 6 months and successfully completing probation:
Our Post-Sales Co-ordinators are an integral part of our sales process. Following a 6-month probation period, you will be trained to handle calls for our pre-sales team as part of your development and to strengthen your skills when supporting the customer’s journey, whether buying or selling. One of your key responsibilities will be capturing business and upselling Purplebrick’s services.
What do you need to work from home?
A broadband connection (10Mbs+)
A suitable and safe space to work from home
Don’t worry about IT equipment, we’ll provide this for you
What benefits can you expect from Purplebricks?
25 days annual leave plus bank holidays
Extra days holidays for birthday, moving home and wedding day
Fantastic commission structure
Amazing career opportunities
Join a disruptor who has become a market leader and continues to challenge the status quo
An online retail discount platform with amazing offers
Purplebricks is helping clients save millions of pounds in commission through our innovative service - combining the personal touch of local property experts with cutting-edge technology and comprehensive support from our fantastic Central Property, Home Purchase, and Post Sales teams, all enabling us to deliver an amazing customer experience. We’re proud to say we’ve revolutionised the way people buy, sell, and let, with our focus on people, not just property.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, ex-service personnel status, or disability status.
