Post-Sale Coordinator, Marketplace London, England
Job description
ABOUT SOTHEBY'S
Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.
THE ROLE
The Post-Sale Coordinator plays a critical role on the Marketplace team working across all categories by managing clients and customers through the post-order process in accordance with company policy while delivering excellent client service. This role manages auction post-sale activities (reconciliation and posting of payments, processing release of consignor properties, and more) as well as marketplace specific operational tasks (processing orders, continuous process improvements) in UK and Switzerland.
RESPONSIBILITIES
- Work closely with US, HK, and CH marketplace teams to process orders (create shipping labels, send them to Sotheby's or Consignors for order fulfillment, track all orders are shipped and delivered within Sotheby's KPI, feedback to appropriate teams where improvements are needed)
- Help facilitate and process traditional post-sale transactions in UK and Switzerland, including but not limited to invoicing, creating self-billing invoices,payments, post sales, seller property returns (RTCs) and transfers requiring processing/release of inventory, payment block creation / reconciliation, and other administrative paperwork such as non-shipping Procurement (e.g. shipping PO/Invoices).
- Ensures proper checks/balances by approving property to be released from inventory, checking line items for payment, and updating orders which produce invoices and shipping quotes.
- Perform post-sale customer verification and client account checks including fraud, sanctions and documentation validation, dispute arbitration and response, and ensure accounts are in good standing.
- Support in continuous process improvement – Marketplace should be run as an e-commerce volume driven business
- Work closely with the auction ops, post-sale, supply chain team to organize shipping quotes, deliveries, bill and release items from inventory.
- Participating in project work or other operational tasks as requested.
IDEAL EXPERIENCE & COMPETENCIES
- Comfortable with ambiguity and change – Marketplace is a new business within Sotheby's and we are currently building out and constantly improving processes.
- Logical, resourceful, and constantly strives to improve existing processes
- Excellent client service skills, with demonstrated capability in active listening, empathy, service orientation and patience
- Calm demeanor, especially under pressure
- Good numeracy skills. Experience with basic bookkeeping is an advantage
- Good Computer skills: Microsoft (Or Google) Word, Excel, Outlook
- Exceptional oral and written communication skills. Multilingual skills are a plus
- Strong organizational skills and follow through
- Highest standard of confidentiality, discretion, and work ethic
- Ability to work both independently and to partner with colleagues
- Prior experience with SAP is desirable
To view our Candidate Privacy Notice for the US, please click here.
To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.
