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Job Purpose

We are seeking an experienced Post-Room Ambassador to work as part of a team based within a newly built, prestigious development in Soho, London.

Your key duties will include receiving, x-raying and logging all deliveries accurately onto the post room system and ensuring smooth day-to-day running.

This is a full-time role working 0800-1800 Monday to Friday.

We offer a competitive rate of pay and you will be entitled to 28 days of holiday per annum including bank holidays.

At Croma Vigilant we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

Key Responsibilities

• 
  A good working knowledge of post-room procedures to ensure you can help tenants with any queries
• Ensure all outgoing couriers are logged correctly and signed for by the courier in collection
• Ensure all incoming Royal mail is logged on the MyTag system
• Ensure all outgoing Royal mail is handed to Royal Mail
• Ensure all incoming couriers/deliveries are logged on the MyTag system and a signature is obtained upon collection
• Proficient use of relevant communications equipment will require the candidate to have good communication skills
• Greet visitors and ensure relevant security procedures are carried out
• Undertake patrols and inspections in accordance with management instructions
• Ensuring all H&S policies are adhered to
• In addition to these functions’ Ambassadors are required to undertake such other duties as may be reasonably required
• Assist other staff and visitors at all times when required
• Ensure that no unauthorised persons are permitted in prohibited areas
• Maintaining an accurate record of any incidents that occur

Person Specification

• 
  Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
• Holds a true passion for high standards of customer service delivery
• Ability to provide a high standard of customer service
• Excellent interpersonal skills and the ability to interact with people at all levels
• Immaculate presentation
• Excellent telephone etiquette
• Ability to work independently with confidence, using own initiative as required
• Good communication skills, both written and verbal
• Have demonstrable and experienced knowledge of the post-room functions
• Ability to work under pressure and to prioritise work
• Confidence and common sense to access and utilize expert resources when making decisions
• Maintain and practice a high degree of confidentiality at all times
• Computer literate with good email etiquette.
• Have an acute sense of security awareness
• 5 years of continuous work employment history without gaps and verifiable work history

WHAT WE OFFER:

• A highly competitive salary within the corporate sector
• 28 holidays (including bank holidays)
• CPD- Bespoke Training, Learning & Development opportunities
• Licence upskill- where applicable
• Perk Box- Employee discount scheme
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme