portfolio analyst Newcastle upon Tyne, England
Job description
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About the job
Benefits
Things you need to know
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About the job
Job summary
HMRC is the UK’s tax payments and customs authority and is one of the largest organisations in the UK with the biggest digital operation in Government. We have a vital purpose: collecting the money that pays for our public services and help families and individuals with targeted financial support.
To achieve our vision, we must move to a smaller number of IT platforms, ensuring they can support the huge scope and scale of HMRC’s work. We have agreed an ambitious programme of investment and transformation to support the delivery of these new strategic objectives.
Highlights include:
- Over £1 billion to deliver new systems and infrastructure for, and support businesses with, the new trading arrangements following the end of the UK’s transition period with the European Union.
- Continued funding to tackle tax avoidance, evasion, and other forms of non-compliance, which has helped secure and protect over £200 billion of tax revenue since 2010.
- Continued funding to support our programme to transform tax administration and deliver sustainable efficiency savings. This will continue the successful rollout and operation of Making Tax Digital, increase the uptake of our digital services, maintain our IT infrastructure, and consolidate our HMRC estate into 13 large, modern regional centres by 2023.
The Team
The Chief Operating Office (COO) is a group within HMRC’s Chief Digital & Information Office Group (CDIO) that is passionate about driving performance, consistency, and governance of business operations across the business.
Project Portfolio Management (PPM) team are the front door for all IT related change in HMRC. We monitor compliance and assurance of the CDIO change governance and assurance frameworks including:
- IT Change Governance.
- Capacity oversight of over 4,000 IT staff.
- Portfolio Delivery Assurance.
- Uplift Project/Programme and Portfolio Management capability.
- Maintain and evolve the CDIO Portfolio Management tool (Clarity) to support project delivery.
- Support Business Management across CDIO.
We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
One of the exciting things about this role are that NO two days are the same!
One day you could be supporting escalations to board of Directors relating to capacity issues and the next you could be getting to grips with data analysis to support continuous improvement activities.
Working within the PPM team you will be responsible for supporting the oversight of CDIO programmes and projects that contribute to the delivery of HMRCs strategic objectives. You will focus primarily on providing insight, information and support that strengthens the IT change governance and enables effective prioritisation decisions to ensure resources are optimised.
Specifically, you will provide support to ensure the overall CDIO Portfolio is being delivered in the right way, that appropriate controls, standards, and assurance arrangements are in place and opportunities to improve delivery are identified through insight are implemented.
You will use data to inform your strategies and assess the level of capability across multiple teams encompassing various professions and engagement levels. It will involve ensuring key stakeholders are managed, and processes and standards align to HMRC requirements.
Person specification
Responsibilities
- Secretariat support to appropriate HMRC governance boards and internal working groups.
- Support the development and implementation of Project Portfolio Management (PPM) change governance framework including a comprehensive set of data standards and processes.
- Operate an appropriate second line of defence, providing control and assurance around data quality and master data in HMRC and ensure that risks, issues and actions are effectively identified, handled and or mitigated.
- Undertake research independently and as part of a wider team, analysing sophisticated or novel business scenarios.
- Support Escalation Management to appropriate HMRC governance boards and/or internal working groups.
- Build and maintain high quality relationships and uplift capability with key partners via upskilling sessions. Also provide engaging, relevant and user-friendly guidance to support successful delivery of policy and change initiatives that make a difference to the UK.
- Lead, inspire and empower your team by encouraging a culture of continuous improvement, collaboration and agreement.
- There may be a need to manage a small team.
- Infrequent overnight travel may be required.
Essential Criteria
- Experience of working in a large-scale Portfolio/Programme/Project environment.
- Confidence in the way you communicate with an ability to engage with colleagues at all levels across teams and organisational boundaries to deliver outcomes.
- The ability to interpret, analyse and translate data in a simple way to support outcomes.
- The ability to work effectively as a team, acting efficiently on direction, demonstrating pro activity in the ability to suggest innovative ways of working.
- Excellent interpersonal skills and the ability to deliver outcomes through others.
- Resilience during busy periods and the ability to cope with ambiguity.
Desirable Criteria
- Be highly organised with the ability to work at pace and run multiple deliverables within timelines.
- Experience of current, new, and emerging technologies such as Office 365 and how to apply then in creative and productive ways.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27
Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
As part of the application process, you will be asked to complete a name blind CV and Personal Statement of no more than 500 words. Further details around what this will entail are listed on the application form.
Your CV should include job history, qualifications, past skills and experience.
Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, referring to the essential criteria and responsibilities outlined in the advert.
Sift
A full sift of your CV and Personal Statement will be completed and scored based on essential criteria and suitability for this role. Shortlisted candidates will be invited to interview.
Diserable criteria will only be used in the event of a tie break between candidates.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Interview (Via Microsoft Teams)
During the interview your experience will be assessed, and you will be asked strength questions to explore in detail what you are capable of.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Equality and Diversity
We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.
We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.
For more information on how we make this happen, review this information on our culture and values.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 289222 & vacancy closing date 21/06/2023.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Further information
About HM Revenue and Customs
CEO: Jim Harra
Revenue: $500 million to $1 billion (USD)
Size: 10000+ Employees
Type: Government
Website: www.hmrc.gov.uk
Year Founded: 2005
