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Porter

Cromwell Hospital, London SW5 0TU

Bank Contract

£11.91ph

Part time to cover sickness/holidays (Need to be available for shifts Monday to Friday between 8am and 8pm and Saturday 8am to 2pm. Shifts start from 8am to 4pm, 11am to 7pm Mon – Fri and 8am to 2pm Sat)

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Role Overview

As a porter, you are required to respond to all requests for Portering services, operate systems and maintain accurate logs and reports, follow processes and procedures and generally assuring the safety and welfare of all staff, patients and visitors. You’ll interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with Bupa Cromwell Hospital’s Service Vision “Every Patient is a VIP”.

What you’ll do:

• Undertake duties in accordance with departmental policies and procedures.
• Recognise and respond in an appropriate and proportionate manner to any situation which has the potential to threaten the safety or security or well-being of the hospital, its patients, visitors and staff.
• Maintain effective logs and records of activity. Promote, support and encourage the seamless flow of information both to and from the Portering team and the hospital at large so as to be able to anticipate, rather than be reactive to, changing circumstances within the hospital.
• Ensure you present yourself for duty in a timely manner and are dressed and equipped so as to maintain and display at all times the highest professional standards.
• To escort patients to and from their rooms and to and from any of the hospital’s departments.
• To perform the change of all medical gases as and when required and store empty cylinders in the appropriate area and enter into the cylinder log such changes.
• Deliver and collect internal post and small deliveries to and from the Hospital to the offices based on High Street Kensington during working hours. The specific days will be in accordance with business requirements.
• To comply with and complete any services required and any scheduled tasks requested within hours of duty.
• Observe and report visitor and patient movement and access to restricted parts of the Hospital.
• Ensure compliance with all Health and Safety and Environmental safety requirements.
• Maintain the condition and ensure the suitability and integrity of all equipment employed within the department. This includes Wheelchairs and Trolleys.

What you’ll bring:

• Porter experience
• Experience in a Hospital or Hotel setting
• Assertive and able to deal with conflict
• Good communication and strong interpersonal skills.
• Excellent telephone manner
• Excellent organisational skills and attention to detail.
• Able to work on own initiative, prioritise work and meet deadlines.
• Good timekeeping
• Experience of delivering customer services to an exceptionally high standard
• Able to empathise with patients and demonstrate genuine care.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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