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Porsche Product Expert

Stratstone

Porsche Sutton Coldfield

A competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.

Are you a confident customer service superstar who’s passionate about cars? If so, we have a great opportunity for you to join the team as a Customer Service Assistant

As Porsche Product Expert, you will be a brand ambassador for the Centre by keeping up to date on all new technologies and products as they are released which will support a personal, high-quality and exclusive customer care and service. Working alongside the sales team you will spend your time with customers, conducting a detailed and enthusiastic product explanation where required.

What does the role of Porsche Product Expert?

• You'll be a Product Expert and support Sales Associates with more niche or specific customer questions and requirements

• You’ll Collaborate and work closely with with the Digital Expert/Marketing to provide content for different Social Media streams

• You’ll be a true expert and fully knowledgeable around all Porsche products and technologies

• You'll be the first point of contact for customers to help resolve instances of technical or troubleshooting issues

• You’ll be comfortable in providing in-depth insights for Porsche Centre employees about products and technological updates

What do you need to succeed as a Porsche Product Expert?

• You’ll have previous customer facing experience preferably in the automotive/retail industry

• You’ll have the drive and passion to succeed in a fast-paced role and industry

• You’ll have a true passion for customer care, putting the customer at the heart of everything you do

• You’ll be able to absorb information quickly and effectively communicate this with your peers and customers

• You’ll be confident communicator who can engage and build relationships with customers quickly

• You’ll have great organisational and time keeping skills to manage your diary with your customers effectively

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.

Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.