Policy Croydon, England
Job description
About us:
As one of London’s largest and most diverse boroughs, Croydon is a fantastic place to live, work and spend time, with all the benefits of close proximity to the rest of London and the southeast.
Our borough is made up of diverse communities that stretch from Crystal Palace to Coulsdon and from New Addington to Purley; with bustling district centres and over 120 green spaces that link us together and an urban town at its centre.
One of London’s largest commercial districts outside the centre, Croydon is a major hub for shoppers, workers and visitors; its excellent transport links include the iconic trams. The borough has a richly diverse cultural scene and is known as the birthplace of music genres from punk to dubstep and the home of grime legend Stormzy.
Croydon’s greatest strength is its people. London’s most populous borough, Croydon is home to 398,800 (Census, 2021). Caring, passionate and principled, they take huge pride in coming together to improve their borough and help their communities.
Croydon is also home to more than 90,275 people aged under 18 (Census 2021) – more young people than anywhere else in London. We are incredibly proud of them and committed to them and their futures. We look after more vulnerable children and young people than any other council in London; caring for them is a privilege and a priority, and our children’s services are rated ‘good’ by Ofsted.
Over the past decade we have seen huge investment, regeneration and growth in our borough. Croydon remains an attractive and important part of London for ongoing growth and investment – growth from which we want to see all our communities’ benefit. However, the impact of the pandemic, austerity and our financial challenges mean we must focus on the needs our residents are facing today, regain their trust following the financial and governance crisis at the council and make sure we are a financially sustainable council by 2026.
About the role:
Take the lead in a dynamic role at the heart of our organisation, overseeing the policy, investigation and performance within the Highways and Parking services, managing public interactions, and driving efficiency and excellence across our business unit.
Leadership Acumen: Demonstrated ability to lead and manage diverse teams, driving performance, and promoting the organisation's values and vision.
Service Excellence: Proven track record of delivering high-quality customer service and maintaining stakeholder relationships.
Strategic Management: Ability to manage policies, finances, risk, contracts, and service level agreements.
Analytical Skills: Proficiency in analysing performance metrics, KPIs, and service delivery indicators for informed decision-making.
Stakeholder Engagement: Skilled in managing relationships with internal teams, local authorities, and government agencies.
If you're ready to lead policy innovation, drive performance excellence, and foster a customer-centric culture, we invite you to apply for the role of Policy, Investigation, and Performance Manager, apply now to join our team.
Closing date 8 October at 11:59pm
View the Policy, Investigations and Performance Manager role profile
Equal opportunities statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check.
