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This position is eligible for a total new hire incentive of $500*. A new employee can earn a $500 new hire retention incentive after 6 months of successful employment with the City.

This position is responsible for participating in departmental communications operations, including responding to emergency calls for service.

MAJOR DUTIES

• Operates a two-way radio to communicate with field personnel; dispatches officers; connects multiple agencies; monitors officers during calls; responds to emergencies; documents calls.
• Responds to 911 calls; determines nature of emergency; prioritizes multiple needs; dispatches appropriate responders.
• Provides information to officers in the field; researches computerized databases.
• Answers non-emergency calls; provides information and assistance; transfers to appropriate personnel.
• Enters and maintains warrant and other information reported to terminal agencies; validates warrants; recalls warrants as directed.
• Trains for and responds appropriately to natural and man-made disasters.
• Restores computerized systems following power outages.
• Assists in maintaining current list of employee contact information.
• Monitors surveillance cameras and security doors.
• Monitors and responds to weather emergencies.
• Monitors inmate arrest status and coordinates commitments and releases with courts.
• Ability to provide credible testimony in municipal, state and federal court.
• Performs related duties.

KNOWLEDGE PREFERRED BY THE POSITION

• Knowledge of enhanced 911 system operations.
• Knowledge of emergency telephone and radio communications procedures.
• Knowledge of the operation of telephone, radio and CAD systems.
• Knowledge of computers and job related software programs.
• Knowledge of city streets and geography.
• Knowledge of law enforcement terminology.
• Skill in the analysis of problems and the development and implementation of solutions.
• Skill in the response to emergency situations.
• Skill in the preparation of clear and precise administrative reports.
• Skill in oral and written communication.

MINIMUM QUALIFICATIONS

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position.
• Possession of or ability to readily obtain MULES/NCIC certification.
• Sufficient typing skills.