Police Contact Enquiry Officer

Police Contact Enquiry Officer Abingdon, England

Thames Valley Police
Full Time Abingdon, England 23503 GBP ANNUAL Today
Job description

Department
Front Counters
Location
Abingdon
Rank/Grade
TVP Broad Band 2E
Salary
Band 2E, circa £23,503 per annum, plus other benefits
Part/Full Time
Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated
Type of Contract
Permanent
Job Advert
  • Are you looking for a job role where no two days will be the same?
  • Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire?
  • Are you passionate about identifying and helping to protect the vulnerable?

If so Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.

You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offer support and reassurance to vulnerable people and reason with and calm emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.

You will need to be assertive and have the ability to remain calm and think logically in challenging situations. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. Problem solving and decision making skills are essential, as is the ability to work both as part of a team and independently. You will have the ability to undertake physical Personal Safety Training.

Please note the job description is currently under review.

Please note for this role there is a requirement to attend a 5 week full time call handler course at Kidlington and take and pass a typing test.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme.

Please apply by attaching a CV to the application form

If you have any queries please contact the Recruitment Team at [email protected] quoting reference 19850. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Monday 1st May 2023

At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.

Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.

Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.

Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.

Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Police Contact Enquiry Officer
Thames Valley Police

www.tvpcareers.co.uk
Kidlington, United Kingdom
John Campbell
$25 to $50 million (USD)
5001 to 10000 Employees
Government
Municipal Agencies
1968
Related Jobs

All Related Listed jobs

trainer
Ideal Recruit Rochdale, England 26000 - GBP HOURLY Today

  • Permanent
  • Rochdale
  • Posted 2 REPLACEMENT_STRING
  • Salary: ££12.50 - 12.50 per hour

Ideal...

Regatta (Festival) Catering Assistant
Phyllis Court Club Henley on Thames, England 10.9 GBP HOURLY Today

You will also be responsible for assisting in serving meals and stocking the staff canteen in a timely and efficient manner. Full training will be given.

Care Assistant
City & County Healthcare Seaham, England 11.72 GBP HOURLY Today

Applicants ideally will have experience working in care and/or hold a relevant healthcare qualification to a minimum of level 3 or equivalent.

Care Taker - Aldwarke Lane Rotherham (Full Time - MUST BE AVAILABLE FOR 5AM STARTS)
McDonald's Limited Rotherham, England Today

You'll need to work with external contractors to make sure repairs are carried out with minimal disruption to customers.

Trainee Pharmacy Dispenser
Boots Haverfordwest, Wales 10.42 GBP HOURLY Today

Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only). Generous staff discount (with enhanced discounts for Boots