Part-Time Receptionist - Liverpool Liverpool, England
Job description
Physio.co.uk is the UK’s leading provider of private professional therapy services, priding itself in offering expert input into over 20 established therapy brands including: physiotherapy, occupational therapy, speech and language therapy, educational and clinical psychology, orthotics, prosthetics, podiatry, sports performance therapy, massage therapy, personal training and Pilates.
We provide patient-centred care that is seamless, accessible and high quality. Our employees embody professionalism, with our experts working tirelessly to offer exemplary clinical service and our support staff striving to provide an impeccable customer service for our clients.
Physio.co.uk keeps its patients at the heart of all it does and values the importance of teamwork, effective communication, honesty and openness. We offer a safe and supportive environment, along with the best resources available to facilitate our clients in achieving their goals and realising their full potential. We work hard to ensure our clients get the best possible results and by always staying true to our values, we have gained a reputation as an organisation that exceeds expectations.
We have an exciting opportunity for a receptionist to join our expanding team. The role will entail working at a clinic reception desk and being the first point of contact for our clients.
This involves greeting clients, dealing with any queries that are presented, taking payments following treatments and booking appointments. It also entails answering calls and emails from clients, prospective clients, third parties and insurance companies regarding appointment bookings, treatment quotations and invoices, as well as general tasks such as dealing with post, therapist diary management, managing petty cash, ordering supplies and ensuring the clinic is kept clean and tidy will be involved. On occasion, you may also be asked to provide ad hoc administrative support to the office manager and Physio.co.uk directors.
This vacancy is an ideal opportunity for student therapists who are looking to gain experience working alongside qualified therapists in their chosen profession and to work as part of a multidisciplinary team in the healthcare environment. Physio.co.uk organises regular in-service training sessions which the successful applicant will have free access to, as well as hosting external training courses, which can be accessed by staff at a discounted rate.
This vacancy may therefore be of interest to someone looking for a position as a student therapist / therapy assistant / student physiotherapist / physiotherapy assistant / student occupational therapist / occupational therapy assistant / student speech and language therapist / speech and language therapy assistant / student psychologist / psychology assistant / assistant psychologist / student educational psychologist / student clinical psychologist / student orthotist / orthotics assistant / student prosthetist / prosthetics assistant / student podiatrist / podiatry assistant / student dietitian / dietitian assistant or an individual who is interested in working in a clinic environment, in administration, as an administrator or in customer service.
The Ideal Candidate:
The ideal candidate must have the following:
- Minimum 5 GCSEs grade 4-9 (including 6 or above in maths and English) or, three A-levels or equivalent level 2/3 qualification
- Experience using computers
- Experience using Microsoft Office products (Word and Excel)
- Experience of sending emails
- Experience dealing with customers
- Experience handling responsibility
The ideal candidate:
Our ideal candidate will be a friendly and approachable, professional and confident individual, who has strong customer service skills, is helpful in their nature and is passionate about providing the best possible service. They will behard working, courteous and a great team player, but also capable of working independently and using their initiative to solve problems. They will have strong interpersonal skills and great communication skills.
The ideal candidate will have a great telephone manner, strong IT skills, will be motivated, flexible in their approach, welcoming of responsibility and willing to take on new challenges. They will be highly organised, able to multitask, prioritise tasks effectively and will have great time management skills. They will have a good understanding of confidentiality and respect its importance within the role. They will be ambitious and keen to develop professionally.
What does it take to be successful in this role?
To be successful within this role you would need to:
- Be highly organised and have a positive impact on the smooth running of the business
- Work hard and demonstrate dedication to developing and learning new skills
- Use your great interpersonal skills to communicate effectively with colleagues, clients and other professionals
- Work well independently, using your initiative and problem solving skills whenever suitable to
- Be flexible and proactive in your approach to work
- Act as a champion for Physio.co.uk
- Stay true to the organisation’s values
Why us?
Physio.co.uk makes sure that all its staff are well looked after and enjoy working in the environment provided. If you are successful in this application process you will be able to enjoy:
- The opportunity to gain experience working in an multidisciplinary team environment with qualified therapists of a variety of professions
- Working for an expanding organisation with increasing opportunities for staff
- A friendly and supportive working environment
- Career development opportunities
- Access to internal and external training opportunities to help you work towards your career goals
- Regular appraisals and reviews to help your development
- Regular social activities
- Appreciation of your hard work
- Performance related bonus scheme
Shifts Patterns:
Weekdays – 17:00 – 20:00
Weekends – 08:00 – 17:00
This position will be based in both of our Liverpool clinics - Rodney Street and Speke.
Job Type: Part-time
Salary: £7.49-£10.42 per hour
Benefits:
- Company events
- Employee discount
- Health & wellbeing programme
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
Application deadline: 30/09/2023
Expected start date: 02/10/2023
