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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have an excellent opportunity within our Customer Service Team at Tottenham Hale for a Platform Supervisor.

The Role

The purpose of this role is to provide a safe environment whilst delivering excellent customer service and seeking opportunities to enhance the customer experience at our station.

Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is an important aspect in this role.

This colleague will be responsible for leading the Platform, Gateline and Welcome Host teams, regarding safety, security, and safe punctual dispatch of trains where applicable, whilst working in accordance with the rule book and operational standards. As a Platform Supervisor you will also work closely with London Underground who manage the entrance to the station and other stakeholders such as Network Rail.

This position will require you to work a combination of shifts which includes early starts, late finishes, and night shift for a 35hr working week. The suitable candidate must be able to get to the early shifts by own means of transport.

Full uniform will be provided, to ensure that you embrace our values and brand as a business

What we are looking for

We are looking for a colleague who has a high level of professionalism and a positive attitude. The ideal candidate should be pro-active and friendly when dealing with our customers.

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

The suitable candidate will be familiar about using IT equipment and technology such the internet as they will be required to coordinate colleagues undertaking digital learning.

The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.

The closing date for all completed applications is on Friday 23rd June 2023

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

• Genuine … be welcoming, customer-centric and respectful

• Professional… be solution-oriented, accountable and delivering to promises

• Proactive … be progressive, innovative and decisive

• Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)