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About The Role

Nobilis care is a family run domiciliary care agency which offers excellent care and support to our clients within their own home. We have an exciting opportunity to recruit someone who is passionate and driven to have exceptional quality interactions with our staff and clients. The role is a Admin Assistant who will join our team based in our central office in Oldham.

Initially the role will be Monday to Friday working shifts between 9am-5pm, however we will require flexibility to support our growing team if we need to open over weekends . This will be on a rota basis.

What we can off you!

• Competitive salary £21,000
• Access to company benefits such as pension schemes and holiday pay
• Fixed term contract for 6-9 months
• Hands on supportive management
• A people-centric workplace

General Duties:

• Inbound and outbound calls supporting both carers and clients.
• Document these calls as journal items in our in house system.
• Resolving calls at first point of contact where possible and seeing through any cases end to end thoroughly and efficiently with great care and clarity.
• Inform Care-Coordinator with any priority issues these calls identify ‘out of week’.
• Communicate clearly to management, carers and clients to ensure best possible outcomes and development of service.
• Action “in week” issues. This will include arranging cover for carer sickness, booking additional care for clients, allocating “unfilled” calls etc.
• Escalate more complex client or carer issues to appropriate Team Leader/Branch Manager.
• Be familiar by name with all our clients and support workers, offering personal but professional support.

Requirements:

• Excellent Customer skills
• Self motivated and a team player
• Organised, proactive, energetic and can think outside of the box
• Able to forge relationships both with internal and external customers
• Customer focused with excellent communication skills
• Reliable and flexible around work
• Naturally empathetic
• Experience in care
• Full UK driving licence and access to a vehicle.

Job Types: Full-time, Permanent

Salary: £21,000pa