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• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The successful candidate can be based anywhere in the UK, however regular visits in Newcastle up to 2 or 3 days per week is required.
• The role will typically be full time Monday – Friday flexibility is required to ensure we provide a great level of service.

• Take overall accountability for the configuration of the WFM system, including forecasting, the labour model and scheduling rules
• Ensure that the WFM system is utilised effectively to produce accurate sales & labour forecasts aligned to shop types / sales channels / day-part etc.
• Utilise the WFM system to provide labour schedules (rotas) for our shop teams which meet labour demand requirements, availability and all comply with all working time regulations
• Work with the finance team to ensure that system forecasts and associated labour costs are aligned with finance views / budgets, and that any differences are clearly articulated and risks highlighted
• Work closely with the Retail Efficiency Manager to ensure that labour standards are up to date and reviews prioritised
• Work alongside retail teams to drive engagement and works collaboratively to overcome any resistance or challenges; spending time in shops to improve the both the end user and customer experience
• Understand operational challenges and propose effective solutions to ensure that system outputs are credible
• Support all central retail initiatives, ensuring that effective labour planning always underpins retail operations
• Lead and manage the GPS process
• Work alongside IT to ensure that critical interfaces are defined, tested and working
• Work alongside 3rd party support partners to develop and test new functionality
• Work alongside the training team to ensure that changes to functionality can be effectively trained out to our teams
• Models the impact operational changes will have on labour costs

You will fit right into this role if you:

• Great influencing skills, with the ability to build relationships with a wide range of stakeholders
• An aptitude for understanding and using IT systems
• An inquisitive mind, always looking to overcome problems and improve the status quo
• Experience of working with WFM systems (desirable)
• A background in finance or mathematics, with an understanding of forecasting techniques
• An understanding of labour measurement techniques and labour models
• An understanding of, or experience working in retail operations

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

We have a fantastic opportunity to join the Workload Planning team at Greggs as a Labour Planning Manager, responsible for ensuring that nearly 2,000 company managed shops have accurate labour forecasts and schedules. The role holder is responsible for managing and improving our Workforce Management System (UKG Dimensions) to manage our biggest cost – shop wages – whilst ensuring that labour is aligned to demand to support our strategic growth initiatives.

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• Management Bonus Scheme which is worth up to 12.5% of your salary

• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year

• Private Medical Insurance which is free for you and subsidised for your dependants

• Permanent Health Insurance which is a replacement income scheme

• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

• Defined contribution management pension scheme

• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

• Colleague discount, up to 50% off our own-produced products

• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

• Career progression and learning and development

• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing

• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Cycle to Work scheme

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another