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planning analyst Stratford, London, England

Cancer Research UK

Full Time Stratford, London, England 42000 - 38000 GBP ANNUAL Today

Job description

Continuous challenges. Heaps of autonomy. Involvement in absolutely everything.

TECHNOLOGY AND PLANNING SPECIALIST (RETAIL)

Salary: £38,000 - £42,000 per annum

Reports to: Project Manager (Retail Strategy Delivery)

Department: Trading

Contract: Permanent

Hours: Full time 35 hours per week. We would be open to considering compressed hours.

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: Wednesday 12 July 2023 23:55

This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone innovative and ambitious, someone like you.

We are looking for a highly organised professional with strong technology and data skills to support the development and delivery of Cancer Research UK’s Retail technical roadmap. You will be responsible for scheduling changes, enhancements, and fixes to the technology systems and services for of our circa 600 stores, superstores as well as online marketplace. Acting as the day-to-day contact and product expert for all Retail teams supporting in the delivery of business-as-usual operations. You will also partner with Cancer Research UK’s Technology Directorate to support and help to deliver technology initiatives at a localised and national level, which support the long-term plan and the maintaining of business-critical shop infrastructure.

We are looking for a candidate who ideally has experience of retail operations, support functions and technical requirements, but this is not essential if your experience is transferrable. This is a fantastic opportunity to use your technology and data skills to have a real-world impact on retail operations which are essential to fund our life saving research.

What will I be doing?

Supporting the development and delivery of the Retail technical roadmap, scheduling changes, enhancements, and fixes, to the technology systems and services used by Cancer Research UK’s Retail Team. This activity includes championing improvements to till devices, it is associated software and hardware peripherals, for 600 Cancer Research UK shop’s, throughout the UK.
Providing support and advice on several complex tech lead projects, helping to identify success measures, work with project teams/stakeholders and provide timely updates to Operational Support Manager and Strategy & Planning Manager
Supporting both short and long-term departmental objectives/outcomes relating to Tech, maintaining a strong understanding of the strategic and performance objectives of Retail
Working proactively with the Operational Support Manager to support the day-to-day management of EPOS technology in Retail, ensuring an elevated level of supporter experience. This includes engaging directly with shop and regional Retail staff to gather more information about, and provide advice on, issues/problems.
Building a detailed level of technical knowledge of Retail’s systems and processes to support Retail teams with system changes or operational activities throughout the year.
Being responsible for understanding the diverse types of user access control groups for the systems used by Retail, such as till software and owning the change control process, ensuring end users access to technology systems
Assisting the Service Delivery Manager with Technology security and compliance activities including user activity monitoring and annual PCI DSS compliance audit
Taking responsibility for providing insight on how tech and new digital technologies can help Retail and CRUK to achieve its goals.
Supporting the Operational Support Manager in updating Retail’s technical roadmap, including key milestones and deadlines and communication with the Retail Heads team
Supporting and help in the collation of data and review for Tech led procurement and RFI activity

What skills will I need?

Ideally good knowledge and experience of retail operations and support functions or transferrable experience
Ideally good knowledge of retail technical requirements and EPoS systems or transferrable experience.
Good knowledge of customer and supporter experience standards and measurement
Practical knowledge of project management techniques
Experience in building collaborative and effective relationships with internal and external stakeholders
Demonstrates commitment to new approaches driving new ways of working showing resilience and stamina.
Good interpersonal and communication skills
High level of drive and enthusiasm, highly motivated and ability to work under pressure
Excellent Excel skills and good experience of databases, spreadsheets and report writing
Excellent organisational skills with the ability to work to tight deadlines, prioritise and manage own workload
Able and willing to go above and beyond this position description to ensure success, with flexibility and willingness to perform other tasks as needed.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don’t forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

For the full job description and more information about working with us please email

[email protected]

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

For more information on this career opportunity please

visit our website

or contact us at

[email protected]

There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at

[email protected]

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

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