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Job description

• Bachelor’s Degree in a related subject (Communications, Criminal Justice, Political Science, etc.) or an equivalent combination of education and experience sufficient to perform the essential functions of the job • Several years of experience working in a security or emergency operations centre • Several years in a leadership role • Multiple years of experience working with access control or physical access management systems (ex: Lenel, Multi-Max, C-Cure, Honeywell, etc.)

Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’ multi-tenant infrastructure.

AWS Security is looking for an action-oriented individual to oversee daily shift operations within the AWS Security Operations Centre (SOC). You will work with technicians and other shift leaders to triage, escalate, and manage responses to all events impacting or threatening AWS personnel, property and assets worldwide and report directly to the AWS Physical SOC Manager.

The shift leader will be the lead decision maker within the operations centre and will help identify, assess and coordinate communication. You will respond to security related incidents and crisis and also quality check and assist in the programming of access control devices. You will quality check team members work by reviewing metrics, recorded calls, ticketing system coordination, alarm response and device programming.

The AWS SOC Lead will ensure all technicians are aware of and properly adhere to procedures, Service Level Agreements and will lead on-the-job training. Using proprietary and commercially available sources of information and software, you will monitor risks that could negatively affect AWS sites including human security threats, weather, natural and man-made disasters, and political unrest. This role will also monitor internal and external systems to identify, assess, and manage communications to team members, regional leaders, affected organisations (external or internal) and stakeholders throughout the incident life-cycle.

You must have a proven record of effective leadership capabilities, be innovative and creative when working to solve problems, and demonstrate good judgment while under pressure. You should also be able to operate autonomously, use discretion when dealing with sensitive information, and apply sound business principles and data analysis to identify problems and initiate actions to address them. Along with direct shift responsibilities, the AWS SOC Lead will coordinate and train all team members to ensure the AWS SOC is functionally staffed at all times.

The AWS SOC is a 24/7 operation and shift work will be required.

About the team
AWS Culture

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop and enable them to take on more complex tasks in the future.