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Job description

Job Summary: Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the post-holder will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP or nurse practitioner.

Job Responsibilities:

· Phlebotomy

· Chaperoning duties

· Processing and management of laboratory samples requested by GPs/Nurses

· Sterilising, cleansing and maintenance of Equipment

· Vaccine/cold chain storage, monitoring and recording.

· Equipment and vaccine re-stocking and stock rotation

· Clearing and re-stocking consulting rooms

· Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations

· Assisting with the collection and collation of data on needs related to health and well-being

· Any other duties deemed essential to the role

Phlebotomy

· Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample

· Collection of sample(s)s of blood in accordance with training and procedures

· Ensuring samples are stored in appropriate containers

· Accurate, legible labelling of all samples to confirm patient identity

· Checking patient identification against GP/nurse request and confirming with patient whenever possible

· Recording collection of blood sample in patient record in accordance with practice procedure

· Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.

· Ensuring that anomalies are reported to a senior member of staff

· Notifying the GP/nurse of any significant patient issues

· Liaising with and assisting members of the administrative team

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety

The post-holder will adhere to health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

· Using personal security systems within the workplace according to practice guidelines

· Awareness of national standards of infection control and good practice guidelines

· Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

· Management and maintenance of Personal Protective Equipment (PPE) for the practice including provision, ordering, availability and ongoing correct usage by staff

· Infection control and clinically based patient care protocols

· Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

· Monitoring practice facilities and equipment in relation to infection control

· Safe management of sharps disposal

· Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards.

· Waste management including collection, handling, segregation, container management, storage and collection

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

· Work effectively with individuals in other agencies to meet patients needs

· Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members

· Communicate effectively with patients and carers

· Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

· Apply practice policies, standards and guidance

· Discuss with other members of the team how the policies, standards and guidelines will affect own work

· Participate in audit where appropriate

Person Specification – Phlebotomist

Essential

Qualifications and training

Basic literacy and numeracy skills Basic computer experience Willingness to undertake an NVQ or an equivalent qualification

Knowledge and skills

Demonstrate a basic understanding of the needs of the patient and the role of the Phlebotomist

Willing to develop clinical skills and competency relevant to the role e.g. phlebotomy skills

Experience

Has customer care experience or experience of being a carer

Experience working in a care environment

Personal qualities

Demonstrates motivation, reliability and commitment to team working and the development of others

Flexible, reliable and demonstrates an ability to value the opinions of others

Willingness to undergo education/training for both practice and service needs Willingness to work towards professional and performance objectives (appraisal)

Physical skills

Manual dexterity and manipulation skills

Ability to handle simple medical equipment e.g. INR machine Fitness to do the job within the manual - handling policy

Mental and emotional effort

Concentration required daily, e.g. ability to deal with occasional exposure to distressing circumstances or emotional events

Ability to cope with occasional exposure to aggressive behaviour Ability to work with competing priorities

Ability to deal tactfully and empathetically with distressed or anxious patients

Working conditions

Personal physical contact with patients

Ability to work with high patient turnover and a pressurised environment on a daily basis

Communication and verbal skills

Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding Ability to communicate effectively via telephone or group discussion Good interpersonal skills

Responsibility for financial and physical resources

Participate in the care of equipment

Undertake stock control

Other requirement

Must either be Hepatitis B immune or be willing to undergo an immunisation course

DBS Check

Job Type: Permanent

Salary: From £10.45 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Full COVID Processes and individual risk assessment

Work Location: One location

Application deadline: 18/03/2023
Reference ID: MMP Phlebotomy