Personal Travel Supervisor Shoreham-by-Sea, England
Virgin Atlantic
Full Time
Shoreham-by-Sea, England
10.56 - 12.04 GBP Today
Job description
Job Details
Salary: Competitive
Hours: Full Time - 37.5 hours (Under the company's annualised hours system are based on a 37.5 hour week over 52 weeks (one year), making a total of 1950 (pro-rated down if working less hours)hours per year that you are required to work)
Location: Shoreham
Contract: Fixed Term Contract until 31st December 2023
Closing Date: Sunday 28th May 2023
In a nutshell
At Virgin Atlantic Holidays we inspire everyone who has the dream of travelling and experiencing the world, to do so with the Virgin flair. But it doesn't stop there, we're always looking at ways we can blow our customers away and create those magic moments throughout their journey.
We're looking for a Supervisor to come and join our Shoreham Retail Team. To share your passion and dedication for delivering outstanding customer service, with the aim to inspire and build handcrafted holidays for our customers to match their interests, tastes and spend. Whilst developing your team to support our business objective to be the Most Loved travel company.
Day to day
Working alongside our established award-winning Shoreham Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend.
But it doesn't stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey.
You'll know all of our products like the back of your hand, and you'll suggest ways to upgrade our customers holiday to really fit with their preferences.- You will drive new business through helping out with creative and attention grabbing events and social media campaigns.
- You'll keep our customer facing merchandise up to date and sales focused to inspire customer enquiries and sales.
- Support the Manager with operational performance including rotas, discounting and forward thinking ideas to grow our business.
- Role model sales through service to delivering a high level of Mystery shopper scores and sales.
- Ensure completion of customer questionnaires and capture results
- You'll help develop your team to support our business objective to be the Most Loved travel company.
- You will ensure a consistent approach of collecting, analysing and feeding back customer data.
- If things don't go to plan, you'll investigate and resolve every question straight away.
We are not just a travel agent, we're dream makers and groundbreakers. Now more than ever this is pivotal to our success and return to profitability!
About you
Are you looking for your next step in your career in travel and have high levels of motivation, with the ability to translate this energy to staff? If so keeping reading as we're on the look out for an individual who has worked in a target driven sales environment within the travel industry.
Alongside the above you'll need to deliver industry leading customer experience, so having excellent communication skills alongside being empathic, conscientious, positive and an outstanding teammate will all help.
Being one of our Supervisors is a busy and challenging role and sometimes you may feel conflicting demands on your time so you will need to be an agile thinker and be confident in making decisions that put our customers first.
If you enjoy the challenge of flexing between multiple pieces of information, have worked in the Travel Industry previously and looking to grow your people management skills, then we would love to hear from you!
Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we've got your individual considerations covered.
Virgin Atlantic
https://careersusa.virgin-atlantic.com/
Crawley, United Kingdom
Shai Weiss
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Airlines, Airports & Air Transportation
1984
