Personal Travel Manager Romford, England
Job description
About The Role
Are you an experienced luxury travel expert that excels at building and maintaining strong relationships? Do have a portfolio of VIP's and UHNW individuals that keep coming back knowing they will receive that same first class service every single time?
Here at Winged Boots, we are looking for a charismatic, client focused Personal Travel Manager to join the team. You will be responsible for building relationships with new and existing clients, providing top class customer service and always going the extra mile to meet their needs. Whether it's for Leisure or Corporate journeys it will be your job to create around the world luxury, unique tailor-made holidays that will keep them coming back for more.
This role will involve:
- Being the principal point of contact for all VIP clientele assigned to you
- Managing every stage of the sales, after-sales and travel experience.
- Being available to work as per the client’s requirements
- Securing sales in a customer-focused environment
- Ensuring that all bookings made meet the clients specific and exact requirements
- Communicating with support staff to ensure clear process for booking, invoicing, and ticketing is maintained
- Taking exceptional pride in ensuring that the customers’ needs are always meet and going above and beyond what is required
- Being target and sales focused and activity working to achieve KPI’s and sales targets set
- Using initiative and resourcefulness to identify additional opportunities to sell to existing clients or bring new clients to the Winged Boots business.
- Working collaboratively as part of a team to ensure the best possible customer experience
You will also need to have:
- Confidence in dealing with clients on all levels
- Discretion and has the utmost respect for client confidentiality
- Ideally be well-travelled
- Significant experience working as a travel consultant within luxury travel
- Excellent telephone manner and high level of customer service skills
- Experience of working to and exceeding sales targets and KPI’s set
- Well established, existing customer relationships who follow them as their personal consultant – not just the brand they work for
- A strong eye for detail
- Excellent written and verbal communication skills
- Be GDS competent
About Us
Winged Boots is a personalised travel management company that provides luxury leisure holidays and corporate travel to worldwide destinations. With an extensive portfolio of destinations, properties, and itineraries available it’s our promise to give each of our clients an unparalleled service from the very beginning to the very end.
Winged Boots makes up one third of Ocean Holidays, which is currently the UK’s largest growth travel company (based on ATOL rankings pre and post COVID). It sits alongside sister companies Ocean Beds, the largest worldwide provider of Florida vacation home rentals to the global travel trade and Ocean Florida the largest direct to consumer Florida specialist in Europe.
From the Caribbean to the Indian Ocean, Winged Boots has an expert in each region of the world that will customise every aspect of the clients’ trip to the highest of standards.
There are many benefits that you can expect in return for your dedication and your commitment to making our customer’s dreams come true such as discounted travel, fam trips, enhanced family friendly holidays, cccess to our private Suite at the O2, flexible and remote working and access to our employee discount platform
For more information about our benefits please click into our benefits section upon application
For us, diversity is a business imperative – one that must be embedded into every aspect of how we operate in order to drive success. Simply put, we believe an encouraging and inclusive environment makes sound business sense.
We are a customer experience-driven business, and a diverse workplace means that we not only build a healthy culture of diversity and tolerance but can also serve our clients with empathy and understanding.
Conscious inclusion encompasses social, cultural, and cognitive differences and cultivates an ethos of belonging, connection and shared purpose. It is the integration of this philosophy that allows us to create meaningful experiences for our employees, drive better business practices with our vendors and clients, and ultimately lead with purpose.
