Job description
Agile Working Options
And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank International brings many exciting rewards...
For starters, we'll give you a competitive starting package of c£30,000 that comes with a bonus opportunity of c5% (and maybe more!)
As well as giving you the following benefits:
- Various share schemes
- A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
- Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
- Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
- Extending the private medical cover you'll receive to family members.
- A Flex Card providing up to 15% discount with over 70 well known retailers.
- Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!
We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies.
So you can be sure we're investing in your future.
So, about the role...
It's about ensuring customers get the right support when they call or visit our branches - whether it's a simple product amendment or opening doors to new possibilities.
It'll take confidence, a real knack with people and the ability to both put yourself in their shoes and apply the product knowledge you'll learn.
You'll guide them through any forms and in using our latest technologies to ensure everything is in place for a happy outcome.
When you've built knowledge and confidence you'll then support other branches and colleagues in the area as a key member of the wider team.
You'll be making a genuine difference to peoples' finances and in return, we'll be totally committed to investing in you.
We just need you to demonstrate the following qualities:
- Honest, conscientious and genuine, caring about helping people with their queries and to move forward with their finances.
- An ability to quickly build relationships; to understand and meet your Customer's needs through our diverse range of services.
- Enthusiastic with the desire to deliver great service, and a team mate that can work closely with colleagues.
- We also need your flexibility to work across other local branches and some Saturdays when needed.
- Ideally some Retail, banking or business experience where you've had to deal with customers previously.
- Ideally, we’ll also need you to have 5 years residency in Jersey.
What else will we provide?
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
Together we'll make it possible
We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today, we'd love to hear from you!