performance analyst Stockport, England
Job description
We’ve been in Britain’s homes for over 200 years. But at British Gas, we’ve never been more excited about the future.
Right now, we’re at a pivotal moment. As well as leading our customers through a once-in-a-generation cost of living crisis, we’ve got big plans to get our homes closer to Net Zero.
That’s why we need a brilliant Planning Performance Analyst to help us get to where we’re going. You’ll bring bags of energy, know-how and passion to our family of door-opening brands, including British Gas and Hive. And you’ll join a team who are just as focused delivering on fantastic results as you are.
In this role you will be working closely with the Short-Term Planning, Demand Management and Customer Delivery teams. You will have the opportunity to work across business units (Gas Service & Repair, Electrical Services, Smart & Boiler Installations) but will primarily be focused on Electrical Services.
Your role will cover the Exec and Planning Leadership Team Level reporting required to run the business, as well as forward-looking (outlook) and backward-looking (diagnostic) performance reporting for the individual Customer Delivery and Field teams.
Key Accountabilities:
- Creating the performance narrative for Customer Delivery (900 FTE); assessing performance against chosen target metrics to support leadership insight and decision-making, based on actual performance.
- Measuring and embedding the glide metric principles.
- Working with the Short-Term Planning team to roll out the insight tools to Customer Delivery teams and supporting embedment.
- Establishing effective performance rhythms across Customer Delivery and interfaces with the Field performance and operation teams.
- Identifying areas that appear to not be following set parameters or are configured incorrectly, defined by glide model or other relevant standard, and working with the relevant teams to fix
- Performing deep dive diagnostics into performance issues to identify root cause, potential solutions, and then working with Field / Customer Delivery colleagues to implement solutions.
- Enhancing effectiveness of the Customer Delivery function via targeted interventions in identified areas of poor performance.
- Providing support for interim/short notice insight reporting ahead of MI.
Who are we looking for?
Ideally you will have extensive experience working with data specifically in excel and power BI, with the ability to draw out insight and support translation of insight into action by relevant stakeholders. Ideally you will have experience presenting data suitable for Exec Level; knowledge of the P&D (Customer Delivery) operation, processes and systems would be beneficial.
In this role, we are happy for you to work flexibly but will need you to be open to travelling on a regular basis.
We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.
We have tailored our well-being & benefits package around our employees as follows;
- Competitive salary and bonus potential
- Employee Energy Allowance at 15% of the government price cap
- Pension scheme
- Company Funded Healthcare Plan
- 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
- Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance
We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
#LI-BGAS
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
