People Operations Specialist Remote
Job description
Who we are and what we do
Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of Deel's success story?
A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.
There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.
Responsibilities:
HRBP Support
Support the HR Business Partners with core people functions requiring individual or bulk uploads of documents, data or information changes, team member role or compensation impacts, and contractor/employment agreement impacts (including offboarding, performance management, compensation and promotion cycles, etc).
Program specific instances and workflows into HRIS system so we can enhance our team member experiences (e.g. offboarding email voluntary / involuntary) and partner with HRBP to provide self-serve information and changes.
Help HRBP in creating reports with required fields from our HRIS and other systems to allow us to run HR Analytics.
Help us ensure best in class team member support when responding to questions and resolving issues including team member employment or service verifications, access requests and claims.
Talent Acquisition Support
Support Talent Acquisition with the creation of offer letters, employment agreements, and contracts across multiple platforms, with specific attention to detail to the complexity of hiring globally and creating country or province specific hiring documentation.
Ensure timely and accurate processing of offer documents for candidates working in partnership with Talent Acquisition, Total Rewards, Legal, Mobility, HRBPs, as applicable.
Create HRIS profiles and cue onboarding workflows for all candidates who have accepted offers and completed all offer paperwork.
Partner with Talent Acquisition to track new hire onboarding progress and completion in HRIS, coordinate to ensure all new hire forms are accurately completed across all systems of record and returned within the required timeframe to begin work on start date.
People Operations Coordination
Document, implement and work to improve upon processes, procedures and programs relating to the team member lifecycle that you are working on to ensure we have adequate process documentation.
Ensure the timely systems input of critical people impacts e.g. unemployment claims, offboarding and job information changes including compensation, promotions and transfers.
Own the creation of team member documentation including contracts, amendments, employment agreements, and other documentation as required for new hires and internal transfers.
Accountable for HRIS data including team member records and information changes such as promotions, terminations and transfers. Ensuring the integrity and accuracy of all people data both in the HRIS and ancillary systems.
Ensure timely and accurate processing of background checks.
Serve as a primary point of contact for internal team member support providing self service resources and knowledge to answer or respond to internal team member inquiries.
Responsible for accurate and timely processing of internal team member requests, both individual and manager, for our People workflows in JIRA to include but not limited to requests for reimbursements, notification of leave events, requests for data or information, onboarding, offboarding, etc. Follow the prescribed protocols for responding to and executing on these requests, sending individuals to self service, or escalating to the appropriate person.
Requirements
Prior experience in an associate, specialist, or generalist HR or customer support role ideally within a growth-stage tech company with exposure to either an all-remote environment strongly preferred.
Ability to follow complex protocols and instructions for workflows to include various types of contracts by country, differences in benefits and compensation across different countries and employment status, etc.
Prior experience with applicant tracking systems, HRIS, JIRA Service Desk, or other systems in the HR technology stack highly preferred.
Ability, and desire, to work within a distributed team and as a successful and effective individual contributor in a fast-paced, changing environment.
Strong verbal and written communications with the ability to effectively communicate at multiple levels within the company.
Strong problem solving and organizational skills - able to manage multiple priorities in a dynamic and occasionally ambiguous environment.
Able to use discretion and handle highly sensitive information.
Excellent interpersonal skills and ability to establish strong relationships at all levels and across functions.
Proficient in Google workspace with Sheets, Docs, etc or equivalent Microsoft experience, specifically Excel and Word.
Highly detail and process oriented.
Strong desire to provide excellent customer service and support.
Ability to deliver against protocols in a highly regulated and complex compliance environment.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
At Deel, you’ll enjoy:
Computer equipment applicable to your role
Stock grant opportunities
Additional perks and benefits based upon your employment status and country
The ability to choose where you work whether it be your home, the beach, or a WeWork
At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
