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Operations Manager, People and Resourcing – SaT, Island of Ireland

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

With the continued growth of our Strategy & Transactions (“SaT”) team we are seeking to hire an Operations Manager to support the SaT business specifically in relation to the people, resourcing and teaming aspect of our business. The SaT Operations Manager will work alongside our PFA Manager (finance focus) and report to the SaT Service Line Operations Director (“SLOD”).

Operations function plays a key role in supporting SaT Ireland Leadership, driving business performance and profitability and supporting and developing our people. Operations work closely with HR, finance, L&D, EY Education plus other support functions.

As a part of our team, you’ll assist with headcount planning and modelling, resource planning, resource allocation, new hire onboarding (experience hire and undergraduates), people related performance metrics, reporting, and people strategy.

Your key responsibilities

Resourcing - supply and demand management to include;

• Partnering with team leaders to understand:
  • Demand requests and ensure fulfilment
  • Pipeline requirements
  • Upcoming capacity and action to resolve
• Approving holiday requests in partnership with team leaders
• Annual leave monitoring and reporting
• Monitoring of team time charged – chargeable vs non-chargeable (deeper dive into non-chargeable)
• Build relationships and networks within SaT UKI and cross Ireland SL’s to enable optimal resource allocation
• Applying knowledge of people and skills (in time) to open roles (eg secondment opportunities)
• Resolution of conflicts arising from clashes or shortages
• In time communication with client servers for effective relationships that facilitate identification and deep understanding of their skills, aspirations, development, preferences and boundaries
• Ensuring a DE&I lens is taken across all resourcing decisions
• GDS usage – monitoring & reporting

Other people related management to include;

• Helping to drive the SaT “cared for” aspect of our SaT Ambition, enhancing our SaT team employee experience
• Drive people surveys – encouragement to participate, review of results and formulating action plans
• New joiners – administration, assignment of counsellors and buddies
• Leavers – administration
• D&I reporting when required
• Awareness of L&D - ongoing and desired learning (feeding into central L&D team)
• Trainee population – monitoring exam status, exam success and contract terms (with EY Ed)

Skills and attributes for success

• Ability to build effective and trusted relationships with SaT leadership and management plus support functions
• Confidence to engage with and influence senior stakeholders
• Proactive and solution driven
• Creative thinking
• Business acumen and data analysis
• Effective time management and ability to adapt to changing priorities
• Impactful and influential

Key relationships

• Operations Director, SaT Leadership team and Team Leaders

To qualify for the role, you must have

• Experience of working within a professional services environment
• Excellent communication and engagement to build relations with the senior leadership team and wider peer group
• Self-starter who can work with minimal supervision, identifies and make recommendations for continuous improvement
• Capable of prioritising responsibilities and able to multi-task to meet deadlines, comfortable working in a fast paced and changing environment
• Analytical, logical and solution driven
• Capable of adapting style in request of information or delivery of, depending on the audience

What we look for

We’re interested in candidates with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our employee experience and resourcing processes. If you’re serious about people engagement and management and ready to work within a fast paced and dynamic Strategy and Transactions team, this role is for you.

What we offer

• 
  Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

Please note;

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

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