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• Supervise the health and safety compliance across the Centre, setting the tone and always leading by example
• Oversee and lead Service Advisors and Parts Advisors to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings
• Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
• Motivate, lead and inspire the team in continuous improvements and efficiencies
• Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans and any personnel cases
• Identify any training needs within the team and arrange relevant training courses as required
• Identify any roadblocks disturbing workflow and ensure that each individual has the tools and training to perform their role successfully
• Ensure that work standards and available procedures are up-to-date, accurate and that all work is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels
• Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases
• Adopt new digital tools with ease and adapt quickly to new process changes
• Possess advanced knowledge of pulling vehicle logs and submitting for remote diagnosis and repair, accurately recording repair orders, interactions, and data into our systems, finalizing invoicing and payment
• Partner closely with the workshop to guarantee we service our customers’ cars efficiently and seamlessly, ensuring diaries are up to date, parts are available, and backlog is managed
• Advise and educate the customer on Tesla warranty policies, acting as a subject matter expert, guiding, and coaching the team with any warranty questions or challenges
• Plan, prepare and distribute work based on skill level, capacity, and resource
• Support in reviewing jobs that are planned for the day and week and help ensure the parts inventory and planned jobs are harmonizing.
• Accurately record parts transactions and data into the system, maintaining excellent attention to detail and escalating any issues
• Liaise daily with internal teams within the Service Centre including Sales & Delivery and local Senior Management

• Experience as a Lead Service or Parts Advisor within Tesla is preferred
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
• Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback
• Possess the ability to build trust with your team and your manager
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Good knowledge of MS Office
• Able to communicate, read, and write effectively in the English language, and other local languages if required
• Must have and continue to maintain a valid driving license and safe driving record

We offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
• The chance to work with innovative technology, advanced tools, and software.
• Ongoing training and development to help you grow your skills and career.
• A competitive compensation and benefits package.
• A safe, clean, and fun work environment.

Join the mission. Apply today.