People Leader, Sales - Westfield

People Leader, Sales - Westfield London, England

Tesla
Full Time London, England 10.56 - 12.04 GBP Today
Job description

What to Expect
As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

We Offer:
  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace
What You’ll Do
Business Performance & Health
  • Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
  • Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location
  • Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
  • Analyze data and collaborate with Store leadership to track and manage progress
  • Maintain operational overview and translate business needs to actions on the floor
  • Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
  • Participate in all delivery related activities when and as needed
  • Champion change management in your store and local market
  • Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
  • Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

  • Responsible for ensuring all employees provide a best in class customer experience for every customer
  • Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
  • Partner with store leadership and operations team on any key events or demand generation activities as needed
  • Manage customer escalations quickly and effectively
  • Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
  • Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
  • Ensure facility maintenance and showroom presentation adhere to the brand standard
  • Control store expenses continually striving to reduce costs

Employee Engagement & Development

  • Observe, review and continuously provide feedback on employee performance
  • Coach and mentor staff, introduce best practices and enable inclusion and team culture
  • Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team
  • Support, implement and provide follow-up for all training
  • Assist with recruitment activities as needed
  • Ensure all employees adhere to Tesla policies and procedures
  • Escalate all people issues to store leadership in a timely and effective manner
What You’ll Bring
  • Strong sales performance and understanding of the business and products.
  • Track record of coaching and mentoring sales or operational roles
  • In-depth knowledge of sales processes and ability to drive employees to exceed targets
  • Strong organizational skills.
  • Unafraid to question and take lead.
  • Ability to influence stakeholders and peers.
  • Excellent communication skills in English and local language.
  • Confident in learning and adapting to multiple technologies.
  • Passionate about Tesla’s mission.
  • Valid driver's license.

People Leader, Sales - Westfield
Tesla

www.tesla.com
Austin, United States
Elon Musk
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Transportation Equipment Manufacturing
2003
Related Jobs

All Related Listed jobs

Head Chef
Estabulo Rodizio Bar & Grill Wakefield, England 27092 GBP ANNUAL Today

This method of cooking also means that all the meat is served fresh to the customers table, straight from the grill. Organising staff shifts and scheduling.

Client Insight Analyst
PHMG Careers Manchester, England 21110 - 23896 GBP ANNUAL Today

Creative, spacious offices with breakout areas and bar. Fundraising initiatives for our registered charity the PHMG Foundation. 50/month timekeeping bonus.

Food and Beverage Assistant
Cameron House 10.18 - 10.42 GBP HOURLY Today

On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises,

Bubble Tea Barista
T4 Tea for U London, England 10.5 GBP HOURLY Today

Greeting customers as they enter the store. Ability to gauge customers preferences. Ability to work under pressure in a fast paced environment.

truck driver
Catalyst Recruitment Northampton, England 35360 - GBP HOURLY Today

We are currently seeking a Mixer Driver to join our team based in the Luttherwoth area. The successful candidate will be responsible for making on...