People Assistant - Systems Manchester, England
Job description
Job Purpose:
To support the People team with administration and query handling across a wide variety of topics. To lead on system administration and query resolution. To work proactively to deliver an efficient, first-class service to our teams and stakeholders, with our colleagues always at the heart of what we do.
Key Accountabilities:
- Provide timely, accurate and helpful responses to all users and stakeholders of the People Services team, ensuring a first-class service is delivered
- Take a lead on systems related queries, owning and resolving these to a high standard and in a timely manner
- Carry out necessary systems admin and look for efficiencies and improvements to systems related processes
- Act as an SME on our people system myHUB regarding system admins
- Triage any complex queries through to the correct channels
- Provide first-line support to colleagues and external parties on other non-system related queries into the People Services team, via phone and email
- Administer colleague and SOx processes accurately and to deadlines
- Support with ensuring full compliance with all relevant legislation throughout our people processes
- Support with management information requests and report data where required, to enable team visibility of key people metrics
- Ensure team SLAs and KPIs are met
- Support the wider People team on ad-hoc activities and projectsclass service to our teams and stakeholders, with our colleagues always at the heart of what we do.
Key Skills:
- Passionate about delivering a first-class service
- Excellent organiser with excellent attention to detail
- Ability to communicate and engage at a variety of levels internally and externally
- A real team player with a proactive and can-do approach
- Experience working with people/HR systems is essential, ideally at a superuser level
- Knowledge of employee relations and relevant legislation
- Previous experience within a HR/People Assistant role and/or working knowledge of HR/people processes and procedures
ODEON benefits:
- Unlimited free cinema tickets for you, and 12 friends and family tickets every three months
- 40% discount on our food and drinks, including our in-cinema Costa Coffee stores
- Free access to our confidential Employee Assistance Programme – an online platform that offers advice and support on topics including finance, health, and mental wellbeing
- The opportunity to gain professional qualifications through our Bright Lights Apprenticeship scheme
- Fantastic career development opportunities across our cinemas and support offices
- Monthly rewards and recognition schemes
- Pension scheme
- Bonus scheme
- Hybrid working
At ODEON Cinemas Group, everyone is welcome. We make movies better by bringing all our incredible differences and our different ways of thinking together with our passion for cinema, to deliver inspiring entertainment experiences for our guests. We are all individuals, and we recognise that everyone brings something special to our team.
Starting from the moment you apply, Diversity, Equity and Inclusion is embedded into all parts of the colleague journey, and we welcome individuals from all backgrounds. We select colleagues based on merit and the passion they show for their role.
We are proud to partner with 'ReciteMe' to offer accessible tools to support you with your job application. Simply click on 'Accessibility Tools' at the top of the job advert screen. Should you require additional help from our team, whether that's to support with your application through to making adjustments to our recruitment process to assist you, we will be more than happy to help - drop us an email to [email protected] and we will be back in touch to help you!
