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Learning and Development - Manager - Financial Services

We are proud to partner with the world's leading financial services organisations, harnessing the power of their people and enabling them to perform at the best.

Transforming the world of work, together we are:

• Revolutionising employee experiences
• Innovatively building capability and learning solutions
• Redesigning organisations, evolving cultures, and driving behavioural change
• Successfully navigating a dynamic and complex regulatory change environment

There has never been a more exciting time to be working with our clients on the people agenda. We are building our learning team to meet the needs of our Workforce Advisory (WFA) business, as we build a Better Working World.

To do this, we bring creativity, data-led approach, and world-leading financial services insight to create engaging and impactful learning for some of the world's largest Banking, Wealth and Asset Management Firms and Insurers.

We create learning solutions and advise our clients on their learning strategy, skills gaps, learning pathways and learning functions. With reskilling and learning a key component of all significant transformations, we create end-to-end solutions for our clients to revolutionise the learner experience, increase the success of their transformation and sustain behavioural change. We create and develop innovative and exciting learning programmes for our clients to help manage risk, adapt to regulatory change, and embrace new ways of working and technologies.

We are a fast growing, innovative and entrepreneurial team. We seek collaborators, thinkers and those seeking an opportunity to join a fast-moving environment.

Our team's purpose: Creating a lasting, positive impact for our clients and society, by putting people at the heart of building a Better Working World.

As a member of Workforce Advisory, you will work as part of our growing team to:

• Contribute to and lead workstreams across a diverse range of complex engagements in the financial services sector
• Design and create innovative insights for clients, adapting methods and practices to fit client needs
• Proactively manage stakeholder relationships, building trusted relationships with clients
• Identify new opportunities, contribute to preparation of proposals and wider business development activities
• Manage the operational aspect and risk management of client engagements
• Coach and provide learning opportunities for junior team members
• Contribute to delivery of wider strategic goals across WFA and participate in initiatives that support the growth of the firm as a whole

With a specific focus on learning, you will:

• Shape, develop and deliver learning programmes, with our account teams and other practice areas (standalone or as a part of larger transformation programmes) in areas such as (but not limited to):
  • Designing and building the learning function of the future
  • Developing learning strategies (at enterprise level or specific transformation programme level), including learning technologies, and subsequent execution
  • Designing and executing learning solutions - including the design, development and deployment of learning assets (digital and non-digital)
  • Driving strategic change and organisation performance through learning initiatives (including learning analytics)
  • Lead pursuit and teams to deliver client projects and business development activities to ensure quality and operational excellence for our teams
  • Lead and manage complex learning projects and programmes of work, including managing teams of employees, stakeholders, third party providers and learning design teams
  • Leading the development of propositions and learning solutions for clients in the Financial Services sector on a range of different topical areas from sustainability to regulatory changes
  • Develop learning offerings and products, help develop our business and assume responsibility for different team initiatives and activities
  • Bring innovation, understanding of the industry and latest trends to ensure the delivery of market-leading, relevant, and targeted solutions and content-rich thought leadership to clients.

Skills And Attributes for Success

• Authenticity and strong personal impact, able to influence and persuade stakeholders to gain support for major changes and key decisions
• A growth mindset and a desire to challenge established practices
• Ability to lead complex projects or programmes of work using an Agile approach and adapt to changing requirements or inputs
• Skilled in leading workstreams, facilitating and working collaboratively with team members, and empowering teams to maximise performance
• Resilience and ability to work under pressure to deliver pragmatic solutions; confidence and ability to recognise and manage potential challenges during client assignments

To qualify for this role, you must have:

• Core consulting skills gained through working in a professional services firm, global consultancy, niche consultancy or an in-house role with exposure to large-scale programmes of work
• Experience in architecting learning solutions, including analysis, design, content development, and train-the-trainer, to ensure measurable outcomes within large, complex organisations
• Experience of managing learning vendors alongside internal and/or client teams/stakeholders to drive target outputs/outcomes
• Ability to translate and operationalise learning strategy
• Ability to proactively build relationships and manage stakeholders, including providing robust advice, constructive challenge, influencing decisions, delivering difficult messages, and managing performance issues
• Strong project management and written and verbal communication skills, and experience of producing robust analysis, reports, papers, and presentations
• Experience of designing learning across different formats

Ideally, you'll also have:

• Experience of working across financial services: banking, insurance, and wealth and asset management
• Relevant degree-level education and/or professional qualifications

Further information about EY
EY is a leading provider of business advice and services to clients in the financial services to clients in the financial services industry, working with some of the biggest names in the sector to address challenges posed by customer trends, market conditions, competition and regulators, and delivering real, sustainable change.

As we strive to build a Better Working World, our culture promotes providing you with the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And, with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer a reality.

We offer a competitive remuneration package where you’ll be rewarded for yours and team performance. Our comprehensive Total Rewards package includes assistance for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

A little more about EY WFA, Financial Services
People Advisory Services (PAS) harnesses the collective power of all of our people-related services into a single, integrated, global sub-service line of over 10,000 people delivering over $1.4bn in revenue.

As a growing team in PAS, WFA is uniquely and strategically positioned to advise financial services leaders on their people agenda in the face of increasing disruptions, an ever-changing workforce and evolving business landscapes.

EY is dedicated to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!

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