Penhaligon's Account Manager, Selfridges (40 hours/5 days) Birmingham, England
Job description
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.
The Opportunity
Founded in 1870 by Cornish barber William Penhaligon, Penhaligon’s is an esteemed British fragrance house. Drawing on our 150 year unique heritage and applying a touch of eccentric British charm to all that we do, we’re rather obsessed with fragrance. If you’re ready to start your olfactive expedition, it would be marvellous to meet you…
What you´ll get to do
As a Penhaligon’s Account Manager, you will be introducing our iconic fragrances and matching Customers with their scented soulmates! You’ll also be overseeing the running of the site, actively seeking new sales opportunities, developing our Fragrance Consultants and above all, delivering exceptional customer service.
Profit and Sales Generation:
- Meet sales goals and set business strategies
- Set individuals sales goals for Fragrance Consultants and demonstrate leadership
- Support the development of the Fragrance Consultants skills
Customer Service
- Empower all Fragrance Consultants to provide the highest level of customer service
- Build and manage the stores client database, utilising to increase sales and customer contact
- Manage all special events inclusive of collection previews, client events etc
Operations:
- Ensure correct staffing levels
- Look after areas of risk management
- Deliver relevant team training, i.e., POS systems
- Conduct stock inventories
- Understand and execute cash control procedures
Merchandising/Visual:
- Execute merchandising directives and strategies
- Partner with operations, logistics & product teams to ensure the right assortment for the store
- Ensure the selling floor is reflective of current visual direction
Human Resources
- Work with Talent Acquisition to ensure all vacancies are filled
- Work with the Education team to deliver all training programmes and incentives
- Evaluate the performance of the Fragrance Consultants
- Partner with HR to resolve human resources issues
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
