PC & Mobile Phone Repair Technician Sunderland, North East England, England
Job description
PC & Mobile Phone Repair Technician
We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll.
If you’re like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with Geekys might be for you.
What will you get for you hard work?
Competitive basic salary
Yearly Bonus
28 Days Paid Holidays ( + 1 extra day every year worked, starting after 2 years )
Career development opportunities
Ongoing Training and development
Discounted repairs, store purchases for you, your family and friends.
What will you be doing?
You will be trained in any areas needed. Skill we would prefer but are not essential are phone technical repair, computer repair and sales experience.
Without our customers, we don’t exist so when those customers need greeting or serving and no one else can help, we don’t wait around, we get on and help them to reduce their tech stress.
As an Geekys Technician you work alongside our amazing teams, serving customers and taking technical steer from the Store Manager. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role.
Specifically, this will mean you will be doing the following:
· First and foremost, you will be conducting repairs on our customer’s devices. This will include things like replacing batteries, screens, internal flex replacements and replacing cameras
· You will not only fix their device to the incredibly high standards of Geekys, but you will also deliver the best service in the world to them when they need it most.
· Welcome and help customers that enter our stores whether they need tech support, advice or to purchase an accessory from us.
· Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service.
· Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs.
· Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times.
· Follow directions from the Store Manager.
What type of experience might you have? (These are things we’ll look for in the recruitment process)
Experience repairing smartphones and tablets either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung and Google phones, iPads, and MacBooks). (None essential)
· A passion and curiosity about technology and problem solving
· An engaging communication style, energetic and proactive with an excellent customer focus
· Positive, can-do attitude and friendly persona
· Experience of working in a fast-paced environment and working under your own initiative
How to be a success? (These are the behaviours you will display in your role)
At Geekys we allow talent to flourish and be brilliant.
· Good quality work and efficient repairs.
· Reach as many customers as possible.
· We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes.
· Our People need to be there for our customers and productive for the business
If you have all of that and would love to be a part of the Geekys family, please apply. We are looking forward to hearing from you.
Job Types: Full-time, Permanent
Salary: From £11.00 per hour
Benefits:
- Additional leave
- Casual dress
- Employee discount
- Store discount
Schedule:
- Day shift
Supplemental pay types:
- Tips
- Yearly bonus
COVID-19 considerations:
none
Work Location: In person
Reference ID: mobile tech 23 sun
