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Introduction

Do you want to join an organization that invests in you as a(an) Switchboard PBX Operator? At Parham Doctors' Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parham Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Switchboard PBX Operator like you to be a part of our team.

Job Summary and Qualifications

As our PBX Operator you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

• Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
• You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.

• You will place and process long distance and Watts Line Calls for various departments and doctors' offices.
• Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
• You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

What qualifications you will need:

• 2 to 5 years’ experience switchboard operator/customer service experience is preferred
• Medical terminology is a plus.
• Possess the ability to work Monday - Friday, 3p - 11:30p and rotating weekends

Henrico Doctors’ Hospital has provided quality healthcare services to the Richmond community since 1974. We give patient's access to trained physicians and advanced technology. Our 340-bed hospital is one of the region's leading acute care facilities. The hospital offers a full range of healthcare services, with specialties in trauma, cardiovascular and neurological care, women’s health, oncology, and groundbreaking diagnostic imaging. We are a national trendsetter in kidney transplants through the Virginia Transplant Center. As part of the Virginia Institute of Robotic Surgery, we drive the state in minimally invasive procedures with da Vinci robotic-assisted surgeries.

We are proud to be the recipient of several national awards. The awards include Top 100 Hospital by Truven Health Analytics®, 100 Best Hospitals by Healthgrades, Top 10% in the Nation for Cardiology Services and Treatment of Stroke, and Healthgrades Stroke Care Excellence Award. We have many other Five-Star clinical achievements recognizing our heart, stroke, and critical care programs.

At Henrico Doctors’ Hospital, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Switchboard PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.