Job description

JOB TITLE: Events Delivery Coordinator

REPORTING TO: Food & Beverage Manager

RESPONSIBLE FOR: Non-Matchday Event Staff

CONTRACT: Permanent

SALARY: £19,500 per annum

HOURS OF WORK: Nominal 35 hour working week to include all non-matchday events (weekends and evenings)

ROLE PURPOSE

To support the commercial team and to perform a pivotal role in the day-to-day operational running of non-matchday events here at Meadow Lane.

The Events Delivery Coordinator will be the first point of contact for all clients relating to their non-matchday events here at Meadow Lane. In addition to this, the successful candidate will be responsible for the physical setup of rooms and all relative paperwork and signage for events.

KEY RESPONSIBILITIES

· Lead on non-matchday events such as business meetings, conferences, weddings, training programmes, fairs, birthdays and other celebration events at the Meadow Lane Stadium

· Follow detailed proposals for events, including timelines, food and drink requirements, room setups and other specific client requests

· Work closely with the Food & Beverage Manager to rota staff for matchday and non-matchday events relating to the catering department

· Manage a team of event staff, giving full briefings and providing the necessary customer service training

· Developing a good understanding of the Notts County Football Club commercial portfolio

· Making regular contact with clients once a booking has been made by the sales team

· Keyholder for the stadium

· Setting up and breaking down rooms on a regular basis

· Regular line cleaning

· Maintaining high standards throughout all of our function rooms.

· Any other duties commensurate with the nature and scope of this role

TECHNICAL SPECIFICATION

· First class communication and IT skills, including Excel, Word and PowerPoint

· Professional customer service skills and able to demonstrate excellent product knowledge, combined with enthusiasm and friendliness, to enhance our commercial client database

· A good understanding of Conferencing and Events

PERSON SPECIFICATION

· Previous experience in customer service or the hospitality industry

· Appreciation of quality service and an eye for detail

· Good administrative and organisational skills

· Must be able to work under pressure, at business-critical times, multi-tasking and prioritising workloads as necessary

· Flexible approach to work, and working hours, and understands that due to the nature of the business, will be required to work evenings and weekends, when required

· Understands the need to be sensitive and confidential in relation to information and data and understands the principles of GDPR in relation to the management of personal and sensitive data and information.

Job Types: Full-time, Permanent

Salary: £19,500.00 per year

Benefits:

• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

Reference ID: Events Delivery Coordinator - JUN23