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HR & Payroll Helpdesk Assistant (£21,000 to £23,000pa)

HRConnect (Hybrid/Kings Hill, Kent)

Part of the Commercial Services Group, HR Connect have an enviable history of success and are an award-winning HR services delivery team. The services we provide range from specialist education recruitment services and DBS services through to an Occupational Health Division, our team are focused on providing outstanding customer service and expertise in the form of Payroll, HR Administration and HR Advisory Services.

The Role

Provide an effective and comprehensive service to assist in the delivery of all Payroll and HR services provided by the HR Delivery team, ensuring high levels of customer service and a seamless, timely delivery.

Duties & Responsibilities

• Provide first line support via phone, e-mail and live chat facilities to all our customers. Adhering to all our agreed Service Level Agreements and escalate calls where appropriate to the second line team, ensuring the customer is kept regularly updated in line with our standards
• Update and amend Payroll and HR data, in accordance with the appropriate procedures, regulations and standards. Ensure that all employees receive he correct HR documentation to a defined and consistent standard and are paid accurately on time. Monitor issues and promptly raise any areas of concern with your line manager
• Maintain relevant entries on employee records on the Payroll/HR systems, call log system and electronic personnel files ensuring the quality and integrity of employee data, adhering to Data Protection. Accurately log telephone and e- mail enquiries as required. Retrieve data to support responses to enquiries and correspondence, offer advice and solutions to provide timely resolution or escalation as appropriate
• Actively keep up to date with relevant regulations, legislation and statutory requirements, including employment checks e.g., DBS, professional registration and various contractual terms and conditions for staff across our customer base. Establish and develop a good knowledge and understanding of a range of integrated HR/Payroll practice to operate flexibly across a variety of payrolls and offer compliant advice
• Implement and review use of appropriate office systems and practice, making suggestions for improvements and applying any agreed changes. Contribute to the knowledge of the teams through team briefings and training to improve efficiencies of the team and response targets to deliver a customer focus service
• Plan and organise own work, deal with both routine and unexpected tasks, work flexibly across the delivery function to meet demands on the business and support multi-disciplinary working
• Develop and proactively maintain good working relationships with internal HR colleagues, managers and staff and external customers, clients and suppliers, by keeping in regular contact via e-mail, telephone, offering advice, solutions and information
• Ensure work standards and Performance Indicator targets as set by the Team Leader are consistently met. Provide other functions, including Pensions, Finance and/or other organisations with all relevant data to ensure employees receive an excellent, seamless service. Communicate information you have identified that would be of value to the wider team or customers
• Take part in projects and tasks that enhance the running of the HR Delivery team Assist with user acceptance testing and system development/process improvement activities as required
• Actively work towards Team and HR Delivery business objectives and team competencies set by the management team and incorporate Behaviours and Values. Provide a ‘can-do’ approach to your work and tasks and use initiative to make improvements with customer focus and efficiency at the forefront of your actions
• Any other duties consistent in nature with those outlined above

What we need from you

• Experience within an operational payroll/HR team
• Use of Oracle, iTrent or another payroll/HR platform
• Contributing to the development and implementation of HR/payroll practice
• Willingness to study and achieve a Foundation Certificate I HR Practice (formerly CPP) or Foundation Degree in Payroll Management
• Excellent communication and systems skills
• Establish and maintain good partnership working with managers and colleagues
• Ability to be extremely accurate, detailed and confidential
• Ability to be organise own workload to deliver to tight deadlines and work under pressure
• Ability to carry out work and tasks with a customer focus approach
• Ability to learn quickly and enhance processes, applying changes and showing others
• Ability and willingness to participate in HR related projects
• Good level of IT skills including Excel and Word
• Good team player and ability to be self-motivated and apply initiative
• Good understanding of payroll processes, practices and employment legislation
• High calibre customer care procedures and best practice
• Good knowledge of Data Protection and confidentiality issues
• Awareness of need to work within Financial Regulations
• Awareness of different terms and conditions for staff, Schools, other relevant local authorities and school academies
• Aware of commitment to diversity
• Awareness of values and behaviour to underpin what we do and the way we do it