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We are looking to recruit a new Payroll Advisor into our payroll team to focus on recoveries. The role will sit within a team that works alongside the Payroll Operations Team; collectively they are responsible for providing high quality payroll processing and query resolution for our colleagues and managers for all life cycle activities and queries.

The role is predominately home-based and on average you will be asked to visit our Chippenham head office at least once every 3 months for periodic reviews.

• Validate the accuracy of legacy/new overpayments data and resolve any issues with misreporting.
• Process inputs required to offset recoveries in line with our processes and procedures.
• Calculate Overpayments where they are identified and liaise with site teams to co-ordinate repayment plans.
• Reconciliation of CHAPS payments back to payroll.
• Actively seek to arrange repayment plans in managing the recoveries back into the business by liaising with our current and former colleagues and wider team.
• Dealing with colleagues sensitively and signposting to support agencies if required.
• Own your caseload and take responsibility for the full end to end recovery process.
• Monitor and track recovery related activities to make sure that these are communicated in plenty of time and are being delivered as expected.
• Handling sensitive and confidential data and pay transactions, that require accuracy and discretion, throughout.
• Production of ad-hoc and periodic summary reporting and statistical information on payroll/overpayment data.
• Resolve problems or shortfalls in service delivery quickly.
• Act as a member of the colleague and business facing payroll team.
• Liaison with third-party debt recovery vendor for any disputes.
• Collating potential write-off casework for escalation to the Payroll Operations Manager.
• Liaise with the 3 rd parties such as the HMRC as required to resolve queries .
• Support the operational team in busy periods as and when required .

• Excellent IT skills, Microsoft office.
• Flexible team player.
• Previous payroll knowledge.
• High degrees of initiative, accuracy, efficiency, and attention to detail.
• Problem Solving.
• Ability to take a logical and practical approach.
• Clear customer focus.
• Concern for deadline and quality requirements.
• Excellent organisational skills.
• Previous experience of HRIS & Payroll Systems.
• CIPP qualified is desirable.