Payments Officer Glasgow, Scotland
Job description
Payments Officer
Glasgow
As a Barclays Payments Officer, you will work within Global Payments, which is a utility service that provides payments processing, monitoring, analysis, and investigation services across the Barclays group. You will process transactions adhering to quality control disciplines and procedures, and establish effective and efficient processes for the business, including referrals by operatives and customers both within and outside of the department.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Identifying, analyzing, and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business
- Providing support and cover in terms of process management to other analysts as required ensuring effective team working across the operation as required
- Maintaining and developing up to date process and systems knowledge
- Resolving contentious customer enquiries ensuring good customer service is maintained, escalating where appropriate
- Promoting and continually supporting Barclays’ commitment to continual improvement and idea generation
- Assisting with demonstrations to visiting customers from Financial Institutions both external and internal of work processes
- Investigating and implementing the most effective and efficient solutions to complex risk issues referred by operatives and customers both within and outside the department
- Implementing solutions for improvements relating to errors from on and offshore teams
• Previous experience of working in a customer-servicing environment is desirable, to enable the jobholder to understand the types of issues and problems which occur
- Comprehensive knowledge of products and systems within the area as well as proven experience in financial or accountancy environment
- Proven experience in an Operational and Audit environment
- Ability to be flexible to support other analysts along with the ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly
Skills that will help you in the role
• Previous experience of working in a Sales Finance environment is desirable, to enable the jobholder to know the workings of the different products
- Knowledge of the LEAN principles and application
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
#LI-Hybrid
#LI-WF1
#CS_opportunities
