Payments Manager London, England
Job description
A warm welcome from The John Lewis Partnership! Thanks for your interest in joining us.
The Partnership is a company that celebrates the uniqueness of each individual. Here, you’re not just an employee, you’re a Partner, and you’re valued for being your authentic self.
We offer a range of incredible benefits that set us apart, including significant discounts, VIP hotel suites, flexible working arrangements, equal parenthood leave and more. Our business is a dynamic retail network, but it’s so much more than just retail.
We are branching out into other sectors like built-to-rent, financial services, technology offerings and more, featuring diverse departments that offer an extensive array of products, food options, experiences, and services.
We are dedicated to both the people we serve and the Partners who contribute to our success. For that is the shared purpose that drives us. By working together, in Partnership, we are creating a place with happier people, for a happier business and a happier world.
About the role
We have a new opportunity for a Payments Manager within our Customer Payments team. If you are passionate about delivering great Customer payment experiences, have experience as a Payments Leader in a multi/ omni-channel Business and enjoy working with a diverse set of internal & external stakeholders, this could be the role for you!
It’s an exciting time to join the team and the Partnership and to be part of our journey to transform our payment capabilities and deliver step changes to the Customer experience. In addition to our well known and well loved Brands - John Lewis and Waitrose - and a diverse and evolving set of propositions, the on-going innovation & change in the wider payments industry means there’s always a new opportunity or challenge to respond to. This is a great opportunity to leverage and enhance your knowledge and experience in payments.
The Payments Manager is a new permanent John Lewis Partnership (JLP) wide role within the Customer Payments team, who act as a centre of excellence in the Partnership and have overall ownership and accountability for the Customer Payments strategy.
The role will support and work alongside the Senior Manager Customer Payments and wider team to ensure that the strategy is aligned with JLP strategic outcomes and reflects an enterprise approach to Customers Payments.
Effectively balancing the needs of individual lines of business/ brands / channels will also be important. You will work closely with key stakeholders across John Lewis, Waitrose and John Lewis Financial Services to ensure that payments are fit for both the present and the future, and to identify and deliver enhancements which achieve the right balance of innovation, compliance, cost, and risk.
You will also work closely with and support the strategic relationship management of our 3rd party payment partners, collaborating effectively to align strategies and innovation roadmaps.
To ensure continuous delivery and value release in Customer Payments, you will need to influence internal Product roadmaps and establish effective ways of working and engaging with various teams involved in strategy and operational service management and delivery.
Key Responsibilities
Guide and influence internal stakeholders to drive the right solutions and JLP strategic outcomes, ensuring JLP is investing in compliant, scalable and enduring payment capabilities to maximise ROI and minimise risk for the Partnership.
Provide specialist input into strategic payment initiatives across the Partnership
Deliver Payments SME knowledge transfer and upskilling of other Customer Payments team members to maintain a centre of expertise and enable talent development and career progression opportunities
Support the strategic relationship management of 3rd party payment partners, ensuring strategic goals and roadmaps are aligned
Ensure maximum value from Payment provider partnerships through a collaborative approach
Support in proactively managing payment processing costs to identify any opportunities to improve efficiencies and reduce costs, or to increase ROI through optimisation activities
Support with supplier selection and contract negotiation as required, with support from JLP procurement
Act as an escalation point for operational teams managing payment services to help drive timely and effective resolution of payment issues (where required) and ensure future service improvements are identified and implemented.
Regularly enhance Payments industry knowledge and bring relevant aspects to JLP by keeping abreast of trends and developments in the external payments marketplace, particularly those related to regulatory, technological and propositional development.
Represent JLP at payment industry meetings and forums and influence and understand the impact of both regulatory changes and emerging payment innovations for JLP.
Support with defining and maintaining a single JLP wide customer payments strategy
Influence the roadmap and investment decisions for strategic payment initiatives across the Partnership and deliver the outcomes of the agreed investment programmes
Support with defining & evolving the wider operating model for Customer Payments across JLP, ensuring distributed responsibilities are clearly defined and delivered, particularly in relation to regulatory and compliance payment obligations (i.e. PCI-DSS, PSD2), to achieve Partnership risk appetite.
Help define and deliver the requirements for payment performance monitoring and costs MI
Produce effective payments insights that help inform Business decisions and identify issues and opportunities.
Essential skills:
Experience working in the payment industry and managing payments across both the online and in store channels for a B2C Business.
Up to date knowledge of payment processing, payment flows and methods and optimisation strategies.
Strong understanding of payment regulation and compliance requirements, and the overall payment landscape/ ecosystem.
Strong focus on Customer experience and experience delivering initiatives that balance innovation, compliance and risk.
Experience working with multiple teams including Tech and Product and managing multiple stakeholders to align and deliver on an agreed outcome.
Recognised as a payments leader in the industry, with an active network of contacts.
Desirable skills:
Experience within any of the following industries would be an advantage - retail, merchant, financial services, at a PSP/ acquirer business.
Additional information
The application form consists of a CV upload, followed by application questions. Please visit - https://www.jlpjobs.com/how-to-apply/journey/ to understand more about application and hiring process
Internal applicants - please copy paste this link to your browser for job outline - https://bit.ly/PM-TT
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Benefits:
- Hybrid Working.
️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays
- - Excellent work life balance, including focus on well being and flexible working and our market leading Equal Parenthood Leave Policy
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
- You’ll get Partnership discount in store and online once you complete Probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount
- Simple cycle to work support scheme
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them. Find out more about our hotels here
- Learn more about our Benefits structure, visit - https://www.jlpjobs.com/about/benefits/
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