Payments Advisor Remote
Amber
Full Time
Remote
23000 GBP ANNUAL Today
Job description
Description
The Payment and Collections Advisor will liaise directly with customers and clients to agree and monitor payment arrangements ensuring that customers stay on track with payments advising where reassessment is required.
The successful candidate will deliver high standards of customer service, dispute resolution and repayment negotiations. They will handle objections relating to overdue accounts being confident to explain the reasons to customers whilst ensuring they are treated fairly and consistently.
The Payments and Collections Advisor will work closely with wider Operational teams to expand the uptake of our preferred payment methods. They will liaise with external debt collection agencies ensuring that best practice is adhered to and responding in a timely fashion to resulting queries and updating customer accounts.
What will you be doing?
- Reviewing customer consumption vs payments on a regular basis, and making recommendations for required changes.
- Supporting in the planning and administration of communications to customers and clients.
- Managing payment exceptions and failures and dealing with related customer queries
- Reporting on payment performance•
- Working compliantly, adhering to guidelines set by or relating to GDPR, OFGEM, OFWAT & OFCOM
What does good look like?
- Experience in a Collections/Payments function in utility sector - cross utility advantageous
- Familiarity with Stripe/Direct Debit and BACS payment methods
- Strong resilience and negotiation skills
- Experience of interfacing with Debt Collection Agencies
- Confident and friendly; motivated to help customers fix problems
- Goal orientated
Why choose Amber?
Joining an incredible group of people, all on a journey to save the planet, why not? But really… the biggest reason people choose stay at Amber is down to our culture. We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out. We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits package… and not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants!
- Private medical care
- Birthday day off
- Income protection
- Monthly, quarterly and annual social events! Click here to view more on our trip away for Amberfest!
- Enhanced primary and secondary caregiver scheme
- Loyalty vouchers
Here at Amber, we see diversity and inclusivity as a priority and we are always looking for individuals who bring something different to the team. We are an equal opportunity employer and we welcome applications from all backgrounds. We use blind sifting at application stage to support this, meaning your details are anonymised aside from your work and educational experiences.
About Amber
Amber grew from the belief that the utilities industry was ready for change. That businesses being overcharged and underserved by their consultants deserved better.
So we dedicated ourselves to providing a genuine alternative - and set about becoming a partner businesses could trust to look after their best interests.
Amber
www.amberlp.com
La Porte, United States
Raymond Shrum
$5 to $25 million (USD)
201 to 500 Employees
Company - Public
Construction
1991
