Payment Gateway Support Analyst (24/7) Northampton, England
Job description
Payment Gateway Analyst
Northampton
Basic salary: £24,200 + 25% shift allowance = Total package £30,250
This is a Hybrid role, which means that you will be working 3 days per week in the office and 2 days from home.
Shift Pattern – Working a 24/7 rotating shift pattern, including weekends and nights. You will be expected to cover all shifts. Shift patterns will be provided 1 week in advance, and you will receive a full recovery week every 5th week.
As a Payment Gateway Analyst you will be the first point of contact for our customer reporting queries and incidents, you will be expected to use your working knowledge of Barclaycard tools, Microsoft office and Gateway admin servicing portals to diagnose and resolve technical and financial queries, working in close collaboration with other internal teams. This is a great opportunity to join a Technical Team at Barclays
You’ll need to have a customer-centric mind-set with excellent communication & administrative skills, whilst having a flare for technical analysis and in-depth problem solving. Candidates will also need to be comfortable with working under pressure whilst effectively managing & prioritizing several tasks.
With the payment industry undergoing rapid growth and advancement, we’re looking for someone who can adapt quickly as new technologies present new problems, as well as participating directly in our evolution by suggesting service improvements to enhance both customer and colleague experience.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Dealing with client queries and incidents via email and phone Leading & motivating the Team through coaching, training and succession planning to enable the highest levels of performance
- You will be part of a team supporting the Barclaycard Payment Gateways servicing through using a variety of systems/tools to investigate errors and identify fixes
- Using Gateway admin servicing portals to diagnose and resolve technical and financial queries
- Supporting the Barclaycard Payment Gateways
- Attending technical conference calls with clients and suppliers to troubleshoot faults.
- Working with internal parts of Barclaycard including senior stakeholders, Technical Relationship Management, Product Owners, Project Management and Professional Services (implementation team).
• Experience of conducting in-depth technical analysis and troubleshooting within a technical environment using different tools and software
- Result and delivery focused with the ability to work under pressure and produce high quality work in time-sensitive scenarios and in line with business governance
- Excellent verbal and written communication skills including negotiation, influencing and presenting to a range of internal and external stakeholders
- Understanding of Ecommerce transaction flows and payment mandates such as Strong Customer Authentication (SCA) is desirable but not essential
• Proven ability to handle multiple and concurrent tasks and issues
- Good knowledge and understanding of the UK card processing industry would be desirable
- Composure when dealing with challenging client service demands
- Outstanding communication skills both written and verbal with a professional telephone manner
- Strong PC skills including Microsoft Office
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.
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