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Full time Fibre Supervisor Vacancy

We are looking for a Fibre Supervisor with salary of £45000 per annum plus benefits.

JJob Spec required :
Fibre supervisor will provide direct supervision and guidance to a
group of Fibre Engineers with the support of Fibre Coach (where
applicable) The.FS is responsible for the coaching and development of
a team of Fibre Installation Engineers. They will offer technical advice
whilst Fibre Engineers are onsite and ensure processes are being
followed to protect teams and H&S standards. They will ensure the
level of service provided is fully compliant with customer requirements
and organisational targets are being met.

Key responsibilities:

• Provide technical support on all systems used by the business.
• Liaise with Service Centre (SC) to ensure all the days’ Fibre jobs are

covered and assist in completing jobs if required.

• Complete ad hoc or high profile jobs, working with the SC to assign

tasks where required to the appropriate engineers.

• Complete necessary audits required monthly including stock, van,

H&S and quality reporting back any issues found to relevant
departments.

• Investigate any stock discrepancies escalated by the SC. Any

discrepancy must be fed back to Engineer to ensure understanding of
the process and advise SC of corrective action. Must close loop and
monitor failures. Arrange coaching session for Engineer to ensure
compliance and record action taken. If same issue persists with same
Engineer then follow PIP process.

• Coach team to drive improvements. Call or meet with Engineers to

discuss performance and improvement, to include efficiency targets,
customer satisfaction rates, compliance issues and behavioural
issues.

• Strong communication skills are absolutely essential; ability to

communicate between co-workers and third parties

• Report incidents and issues immediately to your FM. Follow the

Incident Reporting procedure.

• Participate in training & upskilling of Fibre Engineers throughout the

onboarding of new engineers.

• Responsible for overseeing minor civils and fibre teams involved in

FTTP projects involving blown fibre, splicing, MDU and overhead
works

• Ensure that all work is carried out safely and to adequate

standards as stated in the contract specification

• Proactively address customer enquiries/complaints, resolve issues

and obtain customer feedback.

• Highlight any resource, training, and compliance and equipment

issues to Fibre manager, This includes Stock, HR, Finance and Fleet.

• Weekly calls held with FM to ensure that Engineers have read and

accepted any Briefings within time scale set out by the business.

• Investigate any complaints and provide detail to the complaints

manager. All claims of a sensitive nature to be escalated to FM

• Provide support to business in recovering vehicles, tools and assets,

coordinating and complying with the leaver’s process.

• Carry out any technical interviews on behalf of HR as required.
• Attending operational meetings
• Conducting regular site Health & Safety checks on staff as well as

carrying out Site Safety briefings and Toolbox talks.

GCSE grade or Scottish equivalent

• Accredited to working on OR PIA with minimum 3 years’ experience
• NRSWA unit 10
• IPAF 1b
• C&G Level 2 3667
• Experience working with ABF equipment
• Splicing

Experience required :

• Demonstrable experience with a proven track record working in a

networking engineering environment, in senior engineering role

• Advanced knowledge of FTTP and FTTH technologies
• Sound ability to diagnose problems with existing equipment and

resolving issues.

• Ability to coach employees
• Ability to communicate fluently with the customers and should

possess good customer service skills

• Minimum three years' experience working within the Telecoms /

Utilities industry preferably at a supervisor level.

• Experience working on OR PIA.

Apply to find out more !