Patient Services Support Administrator Trowbridge, England
Job description
Job Title: Patient Services Support Administrator
Location: Trowbridge (Hybrid Working between office and home)
Salary: Competitive Salary + annual bonus, 25 days annual leave, and generous pension contributions
Danone/ Nutricia is a major FMCG company whose mission is to bring health through food to as many people as possible. The Patient Services Support Team aims to enhance the effectiveness and efficiency of operation by providing a robust and resilient support network which can also adapt to the fast changes within the Nursing and Customer Services functions. We are looking for someone to support the Patient Services function through strong administration, organisation, and proactivity.
You will be responsible for:
- Supporting the Patient Services Leadership Team members as required, including working autonomously on ad- hoc projects and collating data.
- Administrative support for the storage “pods”
- Raising and monitoring of Purchase Orders across Nursing and Customer Service
- Managing Nurse “boot stock” and uniform, stationery, and associated activities
- Onboarding administration for new starters, including managing the Immunisation Register alongside HR (Human Resources).
- Supporting internal training programmes from an administrative perspective (invitations, management of delegates, supporting with venues, refreshments etc)
- Assisting with the development, maintenance of and sharing of Standard Operating Procedures
- Manage vital support functions, including call diverts, Nursing App set- ups support with the management of the Lone Worker devices, Disclosure and Barring Services (DBS) checks and Nursing and Midwifery Council (NMC) registration checks
- Administrative support to the Customer Service Regional Leads ad- hoc with their welcome processes for onboarding new patients (sending support materials, collating data)
- Administrative Support for the Prescription Management function within Customer Services
- Supporting the Learning Team with administrative support including sending out of invitations, monitoring delegate feedback, collating data for audit
- Supporting and managing with the Out of Hours (Nursing) roster
- Responsibility for updating and maintenance of relevant databases to ensure audit (including CQC (Care Quality Commission)) compliance.
About you
What you can bring to the role:
- Educated to GSCE Maths/ English Grade A-C or equivalent
- Strong IT skills including competent using Word, Excel, and PowerPoint
- Extensive experience working in an administrative capacity
- Excellent organisational and prioritisation skills
- Excellent attention to detail
- Team Player
- Solutions- Focused
- Continuous Improvement Mindset
- Comfortable working with and directing team members more senior than they are
- Happy exploring new ways of working
- Positive approach to change
- Able to demonstrate strength and experience in managing / supporting service improvements
- Desirable- Business Administrative Qualifications
About us
In addition to a great working environment we offer:
- Excellent training and support from our training manager and the wider team to succeed and achieve in your new role.
- Benefits package including annual bonus, 25 days holiday plus bank holidays (for full-time employees), generous employer pension contribution of up to 12%, private healthcare cover, life assurance and health screening.
- A fantastic range of optional flexible benefits designed to suit your lifestyle including the ability to buy or sell 5 days holiday per year.
- Additional non-contractual benefits including when working on-site, such as free yogurts and fresh fruit.
- Access to a subsidised canteen and even a subsidised Starbucks!
- Cash reimbursements when purchasing our products
- Relaxed dress code
- Free on-site parking
