Patient Services Assistant Guildford, England
Job description
Who We Are
We are a private women's health clinic, located in Guildford's Research Park. Our mission is to be a centre of excellence for all women seeking help, support and advice for health concerns that may be worrying them. We champion and celebrate women and their achievements, both in health and their daily lives.
Our environment is non-clinical and purposefully designed to promote a calming and relaxing atmosphere for our patients and employees.
Job Purpose
To provide a fantastic service and experience to our patients. Communicate sensitively and effectively with a wide range of people including patients, consultants and colleagues.
Key Responsibilities
- Register patients arriving for their appointment and process the required forms and records
- Answer phone calls and emails and make appointments
- Act as the first point of contact for visitors
- Assist clinical members of the team with patient pathways
- Taking payments
- Ensure the daily checklist is completed
- Ensure the clinic is presentable to visitors at all times
- Assist other members of the team and departments where required (medical letters, website content and formatting etc.)
- Act as a role model and proudly deliver our promise to patients and colleagues of excellent service with elegance, compassion and unfailing attentiveness
Person Specification
- 3+ years of proven customer service and administration experience
- Must be able to multi task in a busy environment
- A self-starter, commercially driven, results-focused
- Candidates must be well-polished, enthusiastic and demonstrate success in delivering targets
- Exceptional communication skills
- Planning and organisation skills
The Surrey Park Clinic Benefits
- Competitive Salary
- 23 days holiday + BH's (paid in lieu if worked)
- 3 days paid Carers leave per year (at Manager's Discretion)
- Paid leave for cervical screening appointments and other medical appointments (at Manager's Discretion)
- 2 weeks paid leave if suffering from miscarriage
- Recognition, support and paid leave when suffering from menopausal or menstrual problems (at Manager's Discretion)
- Paid charity/community day of your choice
- Discounted Gym membership
- 20% discount on services
- Opportunity to grow and develop within the company
- Free parking
- Employee awards
Hours
This role is Monday - Friday, however, there may be a need to cover a Saturday/late occasionally.
The Clinic is open on some BH’s which are part of the working week – any BH’s worked will be given back in time in lieu.
You will be asked to provide proof of eligibility to work in the UK and vaccination status and this role will be subject to a DBS check and satisfactory references.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
COVID-19 considerations:
All patients and staff must wear a mask at all times when in the clinic
Experience:
- Reception: 2 years (required)
Work Location: One location
