Patient Services Assistant Blandford Forum, England
Job description
About us
At the Blandford Group Practice we are passionate about making a difference to our patients health and well being. We pride ourselves on being a friendly and welcoming team. We deliver NHS services from three surgeries across Blandford and employ a variety of non-clinical staff and health professionals such as GP's, Nurses, Physios and Paramedics. We offer excellent holidays and access to the NHS pension scheme for all staff.
Looking for a job in the NHS where you can make a difference to people’s lives?
We have a vacancy for a Patient Services Assistant to join our friendly and supportive team. We are based in the beautiful market town of Blandford Forum, a short drive from Wimborne, Poole, Dorchester and Bournemouth.
As a Patient Services Assistant you would be expected to deal with inquiries from patients via telephone, email or e-Consult. If you don’t have a health background don’t worry, we will provide a tailored training program.
We have various hours available and the shifts are between 8am - 7pm Monday to Friday.
Previous applicants need not apply.
What can we offer?
- 5 weeks pro rated annual leave plus Bank Holidays
- Enrolment into the NHS Pension
- Enhanced sick leave once passed probation
- Eyecare Vouchers
- Free parking at all sites
Main duties of the job
- To take telephone and online requests from patients and accurately record all essential information on the clinical system
- To answer/make telephone calls in a professional manner, ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages
- To provide accurate and up to date information to answer the enquiries of patients and visitors, where necessary seeking the advice of others, and responding to and/or redirecting all patient and visitor requests accordingly
- To accurately maintain and update appointment systems, booking in patients and visitors
- To ensure Reception, waiting areas, notice boards and clinical rooms are maintained in a clean and tidy state
- Register new patients and process patient data on the computer and in medical records.
- Receive, assist and signpost patients to the appropriate service or healthcare professional.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Person Specification
You will have:
- A good understanding of Customer service principles and practices being customer service orientated
- Good IT Skills - MS Word, Outlook, Excel and other relevant software packages
- Excellent listening, communication and interpersonal skills
- The ability to follow policies, practices and protocols
If you’re keen to make difference to the lives of others and want to join a dedicated and friendly NHS team that offers NHS terms and conditions and pension scheme, we’d love to hear from you!
Job Types: Full-time, Part-time, Permanent
Salary: £10.42 per hour
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
COVID-19 considerations:
This role is classed as a 'patient facing role' which could mean that Government Policy might require that the post holder is fully vaccinated with regard to COVID-19
Ability to commute/relocate:
- Blandford Forum, DT11 7BH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Patient Services Assistant
