Patient Complaints Investigator

Patient Complaints Investigator London, England

Imperial College Healthcare NHS Trust
Full Time London, England 51488 - 57802 GBP ANNUAL Today
Job description

Imperial College Healthcare Trust is one of the largest NHS Trusts in the UK with a budget of £920m and a workforce of 9,500 staff delivering clinical services across five major sites in North West London. The Trust is co-constituent of the Imperial College Academic Health Science Centre (AHSC). It has a worldwide reputation for its clinical, research and teaching excellence.

We now require a dynamic and highly motivated complaint case worker to help provide swift resolution to complaints and conduct investigations. You will provide expert and professional advice to senior colleagues and further develop effective relationships with internal and external stakeholders. You will have opportunities to inform and shape policy, and to ensure that organisational learning occurs following your complaint investigation.

You will have managed a large portfolio of complaints or similar casework. You will possess the skills necessary to manage a team, communicate effectively across different groups and be able to provide advice and support to senior colleagues.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Patient Complaints Investigator
Imperial College Healthcare NHS Trust

www.imperial.nhs.uk
London, United Kingdom
Tracey Batten
$100 to $500 million (USD)
5001 to 10000 Employees
Hospital
Healthcare Services & Hospitals
2007
Related Jobs

All Related Listed jobs

Clinical Data Reviewer - Infectious Disease
Medpace, Inc. London, England 36349 - 60762 GBP ANNUAL Today

Office in Central London, with free access to gym and swimming pool. Our corporate activities are growing rapidly, and we are currently seeking a full-time,

Voice Teacher
New Mozart School of Music Palo Alto, CA Today

There is potential for bonus and benefits for qualified and high performing teachers. Full time position may be available to high performing teachers.

bioinformatics scientist
University of Warwick United Kingdom 43155 - 33348 GBP ANNUAL Today

Permanent, Full Time Role.

The University of Warwick Bioinformatics Research Technology Platform (RTP) offers advice and...

Account Executive H/F
HEMBLEM APP London, England 35000 GBP ANNUAL Today

Similar experience as sales (3 years). Prospecting and building a sales pipeline by engaging prospects by phone and email. Worked as sales in the food tech.

Flexi Forklift Driver & Warehouse Operative
Hales Jobs Snetterton, England 11 GBP HOURLY Today

This role will be split 50% driving flexi forklift and 50% completing warehouse duties. Working in a warehouse environment picking and packing orders.