patient care professional Oxford, England
Job description
Designated point of contact for the consultants and clinic teams. To have an overview of all workflows in the admin team and to be responsible for consistency across the service. To make sure robust processes are in place to provide an excellent cohesive service to both patients and colleagues. To work closely with each member of the admin team to understand their role and support them.
Coordinate cover in times of leave and sick to ensure service continuity. To escalate potential issues to the Administration Manager. To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person. To understand the patient pathway and be responsible for managing follow up appointments and any other administration to ensure that patients are tracked effectively through their 18-week pathway.
Coordinate MDT meetings; including being responsible for taking & distributing minutes and ensuring all actions have been completed. See JD attached for a comprehensive list of responsibilities .
