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SUMMARY: This position is responsible for acting as first person the patient meets via office visit or calling the dental office; performing scheduling, records handling and entry, correspondence and facilitating records request.

DUTIES AND RESPONSIBILITIES:

• Greets patients.
• Registers new patients according to established office protocols.
• Assists patients with completing all necessary forms and documentations.
• Verifies and updates patient information.
• Enters all relevant patient information into data system.
• Maintains and manages patient records in compliance with privacy security regulations.
• Answers and manages incoming calls.
• Responds and complies to requests and recalls according to office protocol.
• Fills in cancellations and no-shows.
• Collects and maintains receives payments from patients at time of treatment.
• Informs patients of financial treatment plan options.
• Sends out Missed Appointment letters.
• Maintains a professional reception area.
• Confirm appointments.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or equivalent combination of education and experience.
• Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook)
• Time management skills
• Other skills preferred: Outgoing, motivated, reliable, great customer service skills, and a quick learner.