Patient Booking Assistant London, England
Job description
Do you want to be part of helping to deliver excellent patient and customer care at University College Hospital London? If so, there are roles available in the Patient Booking Service based at Euston Road, London, NW1 2PG.
You will need to be able to communicate well, have a positive can-do attitude and put customer care at the centre of what you do.
The role of Patient Booking Assistant is key to ensuring our patients are supported and assisted from the first contact they have with UCLH, to ensure an overall positive patient experience.
The post holder is required to provide a responsive call handling service, process referrals and book appointments, and provide patients or visitors with any information they need regarding our services.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Our vision is to deliver top-quality patient care, excellent education and world-class research. We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery
Royal National Throat, Nose and Ear Hospital Eastman Dental Hospital
Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases
University College Hospitals at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
For more information, please access the following link: https://www.uclh.nhs.uk/
For more information regarding the main responsibilities of the role, please refer to the attached Job Description.
This is a great opportunity to start in the NHS and gain good administrative skills.
We offer hybrid working within the Patient Booking Team
