Patient Administrator Sheffield, England
Job description
Can you imagine a thriving NHS?
At Carrfield Medical Centre, our mission is to make this future a reality.
Help us make real change
We care about the wellbeing of our clinicians and support teams.
You are the backbone of primary care. That’s why we’re creating a work environment where you can thrive, feel fulfilled and avoid burnout.
Join us on our journey to transform NHS primary care. Together, we'll create a healthier, happier future for patients, colleagues, and the NHS as a whole.
We’re a fun, passionate, and experienced team rebuilding primary care from the ground up. We’re growing fast and we need you to join our innovative and close-knit team.
Your impact at Carrfield Medical Centre
You have the opportunity to solve the most critical challenge of our time - fixing primary care. You’ll work with Dawn (the expert in everything), Rob (the analytics guru), Lucas (the design king), and Adam (the author of this amazing job description). Your responsibilities include:
- Manage patient registrations at Carrfield Medical Centre ensuring the main inbox is managed, monitored and updated on a daily basis
- Request any updates required to our website www.gpsheffield.co.uk
- Deliver an exceptional experience by sending new patients a welcome emails in a timely and friendly manner and responding to all follow-up queries
- Collate feedback from patients and colleagues and share ideas with the team on how to improve the registration process, including learnings from your own experience
- Add all patient registration information into EMIS, ensuring all data entry is accurate and the correct processes are adhered to
- Manage communication with PCSE on any registrations that require further information and call or email patients when needed to collect outstanding details
- Provide support with patient registrations at other NHS GP practices within the group, including day-to-day operations and team training
- Provide administrative support to the rest of the team as needed
You’re a great fit if you…
- Always want to learn and better yourself professionally
- Are enjoyable to work with and a true team player
- Have great attention to detail and organisation skills
- Enjoy taking on new challenges and opportunities
You’ll get bonus points for the below (although they’re not compulsory)...
- Have experience working in NHS primary care
- Have experience registering new patients at a GP practice
Other requirements
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job Type: Full-time
Salary: £20,320.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sheffield, S8 9SG: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
